How do you add a new user in Telavox? Admins can do this via the admin portal . Here are...
Updated at: June 19th, 2023 4709 views
You can remove a user through our admin portal . You can then navigate to Users > Account and login....
Updated at: December 6th, 2022 3546 views
One of Telavox's most important functions are profiles . What are profiles used for? Show whether you are available for...
Updated at: June 19th, 2023 2720 views
To be able to administer the data packages at your company, you must start by logging into the Telavox admin...
Updated at: August 9th, 2023 1963 views
CC Pro is an additional service that is still undergoing updates, but here is some information about the functionalities that...
Updated at: August 4th, 2023 6674 views
We use something we call Grey-listed destinations to limit outgoing calls to certain country numbers and this is there as...
Updated at: April 4th, 2023 2293 views
As an administrator, you can change SIM cards or add new SIM cards for company users via the admin portal...
Updated at: July 14th, 2023 3174 views
Account and login can be found under section Users in the Admin portal. The main thing you can do under...
Updated at: July 22nd, 2022 4414 views
When you create a new user, you get the choice of sending out an onboarding mail with information on how...
Updated at: August 18th, 2022 3207 views
To create a pause profile, an admin needs to add CC Pro to the users. You can do this through...
Updated at: January 24th, 2023 2296 views
Additional services are managed by admins, if you are not an administrator in Telavox then you need to contact an administrator...
Updated at: February 27th, 2023 6136 views
Co-listening can be utilised by users who have the additional service CC Pro . Both the person who listens in...
Updated at: April 24th, 2023 3954 views
Call widgets are used to display additional information during a call. You can also use it to open dynamic URL's...
Updated at: September 19th, 2023 3462 views
How is your personal data cared for by Telavox? How does Telavox work to be compliant with GDPR? Learn about...
Updated at: October 1st, 2021 1562 views
My Overview is a dashboard within the PBX tab in our softphone which shows you an overview of your queues...
Updated at: May 17th, 2023 2330 views
Porting involves moving telephone numbers between different operators. This article explains porting in general and how to port in and...
Updated at: September 8th, 2022 1774 views
Recorded calls is an additional service that can be added to users so that their calls are recorded. ...
Updated at: June 30th, 2023 1923 views
As an administrator, you can control call forwarding for fixed numbers after the user is removed. In the Admin portal, you...
Updated at: January 25th, 2023 323 views
Speed dialing is a way for you to quickly call your colleagues within the same customer page without having to...
Updated at: November 21st, 2022 802 views
Groups are used to easily group colleagues and administer which users they should be able to see and not, as...
Updated at: October 31st, 2022 1633 views
In Telavox Admin you are able to mass edit contact information for users by downloading a template as an Excel...
Updated at: June 12th, 2023 535 views
In Telavox Admin you're able to create and upgrade multiple users at once, to save some time when you need...
Updated at: June 20th, 2023 326 views
In the Telavox Admin Portal you're able to swap both the landline and the mobile phone numbers for Swedish users....
Updated at: August 23rd, 2023 307 views