One of Telavox's most important functions are profiles. What are profiles used for? Show whether you are available for calls...
Updated at: January 22nd, 2025 9344 views
To be able to administer the data packages at your company, you must start by logging into the Telavox admin...
Updated at: January 30th, 2024 5838 views
CC Pro is an additional service that is still undergoing updates, but here is some information about the functionalities that...
Updated at: February 3rd, 2025 16143 views
We use something we call Grey-listed destinations to limit outgoing calls to certain country numbers and this is there as...
Updated at: June 18th, 2024 8655 views
As an administrator, you can change SIM cards or add new SIM cards for company users via the admin portal...
Updated at: December 13th, 2024 8979 views
Account and login can be found under section Users in the Admin portal. The main thing you can do under...
Updated at: July 22nd, 2022 12108 views
When you create a new user, you get the choice of sending out an onboarding mail with information on how...
Updated at: August 18th, 2022 9117 views
To create a pause profile, an admin needs to add CC Pro to the users. You can do this through...
Updated at: February 3rd, 2025 7263 views
Additional services are managed by admins, if you are not an administrator in Telavox then you need to contact an administrator...
Updated at: November 7th, 2023 19351 views
Co-listening can be utilised by users who have the additional service CC Pro . Both the person who listens in...
Updated at: February 3rd, 2025 11750 views
Call widgets are used to display additional information during a call. You can also use it to open dynamic URL's...
Updated at: June 24th, 2024 11158 views
How is your personal data cared for by Telavox? How does Telavox work to be compliant with GDPR? Learn about...
Updated at: October 1st, 2021 5581 views
My Overview is a dashboard within the PBX tab in our softphone which shows you an overview of your queues...
Updated at: February 4th, 2025 9293 views
Porting involves moving telephone numbers between different operators. This article explains porting in general and how to port in and...
Updated at: September 8th, 2022 6458 views
Recorded calls is an additional service that can be added to users so that their calls are recorded. ...
Updated at: May 30th, 2024 9456 views
As an administrator, you can control call forwarding for fixed numbers after the user is removed. In the Admin portal,...
Updated at: May 28th, 2024 4205 views
Speed dialing is a way for you to quickly call your colleagues within the same customer page without having to...
Updated at: June 26th, 2024 4939 views
In Telavox Admin you are able to mass edit contact information for users by downloading a template as an Excel...
Updated at: June 18th, 2024 4628 views
In Telavox Admin you're able to create and upgrade multiple users at once, to save some time when you need...
Updated at: June 18th, 2024 2770 views
In the Telavox Admin Portal you're able to swap both the landline and the mobile phone numbers for Swedish users....
Updated at: April 4th, 2024 3023 views
How to handle Recorded calls in the Admin portal Recorded calls is an additional service that can be added to...
Updated at: May 28th, 2024 2606 views
How to handle call routing You can create call routings for both incoming and outgoing calls on a user level...
Updated at: April 14th, 2024 1867 views
At Telavox, you can choose between three licenses - whichever suits your need the best, and you can also use...
Updated at: July 2nd, 2024 1726 views
Note The steps below apply to Sweden only. If you are a user in another Nordic country, please contact our...
Updated at: March 3rd, 2025 18740 views
Groups are used to easily group colleagues and administer which users they should be able to see and not, as...
Updated at: October 2nd, 2024 8200 views
How to add a new user to Telavox? Administrators can do this via the admin portal . Follow these steps...
Updated at: October 2nd, 2024 13150 views
You can remove a user through our admin portal . You can then navigate to Users > Account and login....
Updated at: October 2nd, 2024 9971 views