One of Telavox's most important functions are profiles. What are profiles used for? Show whether you are available for calls...
Updated at: November 26th, 2025 15575 views
To be able to administer the data packages at your company, you must start by logging into the Telavox admin...
Updated at: December 18th, 2025 9724 views
CC Pro is an additional service that is still undergoing updates, but here is some information about the functionalities that...
Updated at: March 18th, 2026 22720 views
We use something we call Greylisted destinations to limit outgoing calls to certain country numbers and this is there as...
Updated at: November 26th, 2025 15556 views
As an administrator, you can change SIM cards or add new SIM cards for company users via the admin portal...
Updated at: December 13th, 2024 14966 views
Account and login can be found under section Users in the Admin portal. The main thing you can do under...
Updated at: December 18th, 2025 19233 views
When you create a new user, you get the choice of sending out an onboarding mail with information on how...
Updated at: December 18th, 2025 15020 views
To create a pause profile, an admin needs to add CC Pro to the users. You can do this through...
Updated at: December 18th, 2025 11924 views
Additional services are managed by admins, if you are not an administrator in Telavox then you need to contact an administrator...
Updated at: April 17th, 2025 29765 views
Co-listening can be utilised by users who have the additional service CC Pro . Both the person who listens in...
Updated at: December 8th, 2025 19929 views
Call widgets are used to display additional information during a call. You can also use it to open dynamic URL's...
Updated at: April 2nd, 2025 18383 views
How is your personal data cared for by Telavox? How does Telavox work to be compliant with GDPR? Learn about...
Updated at: April 2nd, 2025 9883 views
My Overview is a dashboard within the PBX tab in our softphone which shows you an overview of your queues...
Updated at: December 8th, 2025 16175 views
Porting involves moving telephone numbers between different operators. This article explains porting in general and how to in-port and outport...
Updated at: December 2nd, 2025 12434 views
Recorded calls is an additional service that can be added to users so that their calls are recorded. ...
Updated at: May 30th, 2024 17127 views
As an administrator, you can control call forwarding for fixed numbers after the user is removed. In the Admin portal,...
Updated at: May 28th, 2024 8424 views
Speed dialing is a way for you to quickly call your colleagues within the same customer page without having to...
Updated at: March 11th, 2026 10153 views
In Telavox Admin you are able to mass edit contact information for users by downloading a template as an Excel...
Updated at: November 26th, 2025 9691 views
In Telavox Admin you're able to create and upgrade multiple users at once, to save some time when you need...
Updated at: April 29th, 2025 5596 views
How to manage number swaps in the Admin portal Number swap on Users in Admin portal In the Admin Portal...
Updated at: November 26th, 2025 6576 views
How to handle Recorded calls in the Admin portal Recorded calls is an feature that can be added to users...
Updated at: November 20th, 2025 6785 views
How to handle call routing You can create call routings for both incoming and outgoing calls on a user level...
Updated at: November 26th, 2025 4634 views
eSIM activation in different countries Sweden & Belgium If you have a mobile subscription in Sweden or Belgium, you can...
Updated at: March 2nd, 2026 25715 views
Groups are used to easily group colleagues and administer which users they should be able to see and not, as...
Updated at: December 10th, 2025 15003 views
How to add a new user to Telavox? Administrators can do this via the admin portal . Follow these steps...
Updated at: March 18th, 2026 21823 views
You can remove a user through our admin portal . You can then navigate to Users > Account and login....
Updated at: October 2nd, 2024 15815 views
The ISO 27001 certification of Telavox further underscores its commitment to a robust and continuously improving Information Security Management System....
Updated at: May 27th, 2025 1761 views
You can find all your user licenses, PBX services licenses and API requests and their binding time in the Admin...
Updated at: March 12th, 2026 896 views