How do you add a new user in Telavox? Admins can do this via the admin portal . Here are...
Updated at: August 17th, 2022 3115 views
You can remove a user through our admin portal . You can then navigate to Users > Account and login....
Updated at: December 6th, 2022 2283 views
One of Telavox's most important functions are profiles . What are profiles used for? Show whether you are available for...
Updated at: December 6th, 2022 1815 views
To be able to administer the data packages at your company, you must start by logging into the Telavox admin...
Updated at: November 8th, 2022 1318 views
CC Pro is an additional service that is still undergoing updates, but here is some information about the functionalities that...
Updated at: July 22nd, 2022 4715 views
We use something we call Grey-listed destinations to limit outgoing calls to certain country numbers and this is there as...
Updated at: December 6th, 2022 1447 views
As an administrator, you can change SIM cards or connect new ones to your company’s users through our admin portal. ...
Updated at: January 19th, 2023 2097 views
Account and login can be found under section Users in the Admin portal. The main thing you can do under...
Updated at: July 22nd, 2022 2968 views
When you create a new user, you get the choice of sending out an onboarding mail with information on how...
Updated at: August 18th, 2022 2113 views
To create a pause profile, an admin needs to add CC Pro to the users. You can do this through...
Updated at: January 24th, 2023 1545 views
Additional services are managed by admins, if you are not an administrator in Telavox then you need to contact an administrator...
Updated at: February 27th, 2023 3956 views
Co-listening can be utilised by users who have the additional service CC Pro . Both the person who listens in...
Updated at: January 13th, 2023 2618 views
The call widget function is used to display more information about a call. You can also use it to open...
Updated at: July 22nd, 2022 1712 views
How is your personal data cared for by Telavox? How does Telavox work to be compliant with GDPR? Learn about...
Updated at: October 1st, 2021 970 views
My Overview is a dashboard within the PBX tab in our softphone which shows you an overview of your queues...
Updated at: August 10th, 2022 1295 views
Porting involves moving telephone numbers between different operators. This article explains porting in general and how to port in and...
Updated at: September 8th, 2022 879 views
Recorded calls is an additional service that can be added to users so that their calls are recorded. ...
Updated at: March 15th, 2023 879 views
As an administrator, you can control call forwarding for fixed numbers after the user is removed. In the Admin portal, you...
Updated at: January 25th, 2023 61 views
Speed dialing is a way for you to quickly call your colleagues within the same customer page without having to...
Updated at: November 21st, 2022 416 views
Groups are used to easily group colleagues and administer which users they should be able to see and not, as...
Updated at: October 31st, 2022 741 views
Telavox Academy was founded in the spring of 2022 to make learning how to use our platform fun and innovative....
Updated at: December 8th, 2022 442 views