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Call forwarding for administrators

Author Linda Heiskanen

Last updated: January 25th, 2023 by Linda Heiskanen

As an administrator, you can control call forwarding for fixed numbers after the user is removed. In the Admin portal, you go to Phone numbers > Current numbers > Select the number > Configure call forwarding > Add the number you want to forward calls to.

Please note that you can forward only fixed numbers. If you need to forward calls from a mobile number, the number needs to belong to a user.

You can only forward fixed numbers.

To forward calls from a mobile number, create user for it, and add a direct call transfer to it through the Admin portal, in Profiles > Select the user > Call to Mobile number: Treat as a call to a landline > Call to landline number: call management>connect to contact/number>save.