Telavox integrates with Microsoft Dynamics 365. The below video explains how it works. For more information, navigate to App Directory in our admin portal. ...

Porting involves moving telephone numbers between different operators. This article explains porting in general and how to port in and out. If you have a fixed number/mobile number that you want to import to Telavox, the actual transfer can take place no earlier than 10 working days for fixed numbers and 5 for mobile numbers  from the request's date...

As an administrator, you can see your mobile broadbands by logging in to the admin portal, and selecting section Users. Then at the top right you can switch to m obile broadband view. When you get to the mo bile broadband page, you can add a new mobile broadband by pressing New mobile broadband in the upper left corner. When a new mobile broadband h...

Our Zendesk Integration can automatically populate a Call-ID field on errands in Zendesk. The Call-ID field is populated with the same Call-ID which can be found on calls that are fetched from our Call history API .  To add the field in Zendesk, navigate to the Zendesk Admin Center and go to Objects and Rules and then below Tickets press Fields. Her...

Call widgets are used to display additional information during a call. You can also use it to open dynamic URL's that are adapted to information related to the call, for example, the caller's number or which queue the call comes from.  They can also be used to display information retrieved from the caller or a 3rd party system by using Advanced Node...

How to add a new user to Telavox? Administrators can do this via the Admin portal . Follow these steps to add a new user: 1. Go to the Users tab. 2. Tap New User and then Create a User  (you can also select to create multiple users at the same time, in this case select Create multiple users).   3. Fill in Name and email address. ATTENTION! After you...

If you would like to check our current service status. You can do so at: status.telavox.com  By clicking the Subscribe button on the page, you can subscribe to get email or text message notifications if our services experience lowered operational levels.  All Telavox systems are monitored 24/7/365. In the event of any abnormalities or system alerts,...

Below you will find contact information for our support! Sweden: +46406220000 support@telavox.se Denmark: +4533600000 support@telavox.dk Finland: +358931546100 support@telavox.fi Norway: +4723650000 support@telavox.no UK: support@telavox.co.uk...

Having the Telavox app on your phone is essential to staying connected and making changes on the go. Here’s how it works!             You can download the app through our website. Log in with Single Sign-On (SSO) Besides logging in with your Telavox credentials, you can also log in using Google or Microsoft with a single click with SSO. If you’re a ...

Note The steps below apply to Sweden only. If you are a user in another Nordic country, please contact our support . You can order your own eSIM directly via the Telavox computer app/browser version and it looks a bit different based on whether you already have a physical SIM card active at the moment or not, or if you already have an active eSIM th...

Telavox integrates with Freshdesk. The  below video explains how it works. For more information, navigate to App Directory in our admin portal . ...

This is where you view and modify Profiles and how they are set up. You can see which Profiles you have as well as create, rename or remove Profiles from your account. For each Profile, you can change settings like which message to play, or how incoming and outgoing calls should be handled. Selecting Profiles opens up the list of your default Profil...

Below is a video going through our BankID integration. For complete installation instructions, we recommend reading this article in its entirety.  Your browser does not support HTML5 video. Integrating BankID with Telavox will make it possible for your company to verify the identity of callers with BankID. The below image shows a verified caller tha...

Telavox integrates with Zendesk. The below video explains how it works. To use the full functionality of this and our other integrations, you need the additional service‍ CRM Integration. Read more about our additional services here ‍. For more information, navigate to App Directory in the Telavox admin portal. ...

Additional services are managed by admins, if you are not an administrator in Telavox then you need to contact an administrator that can manage your additional services.  Additional services can be added on users with either a Fixed or Mobile license. Users with a Free license can not use additional services. Additional services can be added when a ...

Telavox Contact Lookup integrations are used to decorate customer information in the Telavox app by doing lookups towards different CRM systems.  Contact lookups are displayed in the call history and ongoing calls. Lookups in the call history will clearly display which CRM system the lookup was made from, as seen on the left side of the GIF above. O...

You can remove a user through our admin portal . You can then navigate to Users > Account and login‍. Then you select the user you wish to remove, and select Delete on the right-hand side of the page.  The system will now ask you to confirm your selection. If the license has a bind time, then it will be reserved for use later on. The same goes fo...

As an administrator, you can change SIM cards or add new SIM cards for company users via the admin portal . To administer SIM cards for your users, you must: Go to Users Go to SIM card and hardware Select a user Click here to add a new SIM card Click here to add a new twin card for data (this requires the user to have the Twin card surf additional s...

Bring Your Own Device enables you to provision hardware with Telavox in an easy and intuitive way. This is done below the Hardware tab in the Admin portal .  In the top left of the page, you can press Add Hardware and then Add your own terminal. Once you do that you will be presented with a pop-up window guiding you through 4 steps to add your termi...

On-hook waiting or Callback is an additional service you can add to your hunt groups/queueing system. This means that the person calling can leave their phone number and choose to get a callback instead of waiting in the queue. The PBX – not an agent – will make the call to the customer, so these outgoing calls will generate a cost since the PBX doe...

How do I activate VoLTE on my iPhone? Ensure you have updated your phone to the latest software version.  After restarting the phone, please follow the below steps to activate VoLTE:  Open the Settings app and choose Mobile Data Choose Mobile Data Options Choose Voice & Data Choose 4G and activate VoLTE Keep in mind that the steps may vary depen...

You can utilize roaming when you travel internationally, this means that your phone will connect to a local operator in the country you are visiting. If you're having trouble using mobile data abroad then this article will go through some useful troubleshooting steps.  Decision Tree Make sure mobile data (cellular data) is turned on.  iPhone Open Se...

Telavox integrates with Hubspot . The below video explains how it works. For more information, navigate to App Directory in our admin portal. ...

Advanced Nodes are building blocks in the Telavox PBX builder which are used to enable advanced workflows into your IVR (button choice). There are multiple different advanced nodes that can be used in combination with each other. Below you'll see four advanced nodes, explanations of what they do, and how they're used. At the end of this article, you...

Installation To be able to install Microsoft Active Directory sync in Telavox you'll first have to install the Microsoft Admin Connect app. This is done by navigating to our admin portal and open App Directory then choose All apps at the top of the page to see all our apps. Then go in on Microsoft Admin Connect to read about the app and install it. ...

CC Pro is an additional service‍ that is still undergoing updates, but here is some information about the functionalities that CC Pro already has!  My overview My overview is a dashboard within the PBX tab in our softphone which shows you an overview of your queues and agents. In the overview, you can see metrics such as how many calls are in the qu...

This article is a tool to understand the primary concepts and scenarios that apply to call and roaming costs. It will not include any specific prices or countries.  For specific prices and information that applies to your particular company, review your contract and price lists. Contact Us if anything is unclear!  License flatrate Telavox users who ...

Telavox CTI (Computer Telephony Integration) is a version of our webapp that can be used within different host systems, for example Freshdesk, Zendesk, Dynamics, Salesforce and Hubspot. It has all the usual functions of our webapp but also additional integration specific functions for each host system for example contact lookup, ticket/errand creati...

This article will show you where to find the latest versions of our Telavox integrations so that you can always have our latest features. Make sure to use our latest integrations listed below. Even if you already have our integration installed it could be that you are using a custom uploaded version of the integration, so keep this in mind!  Zendesk...

This article is about Gigaset C530, which is bought directly from Telavox.  Gigaset C530 consists of a handset (on the left side of the picture), and a base station (on the right side of the picture).  Make sure that the power cable is connected to the base station from the back side of it, and the network cable is connected to it from the side. Fac...

Co-listening can be utilised by users who have the additional service CC Pro ‍. Both the person who listens in and the person who is listened to need the CC Pro additional service.  Co-listening is used to listen in on colleagues' conversations in real-time, which is a highly sought-after function for educational purposes. Now you can do it without ...

Save to local address book With the Telavox mobile app, you can ensure that your colleagues and personal or shared contacts from Telavox are automatically saved as contacts on your mobile phone. This is done via the Telavox app on mobile ‍ under  Settings (cogwheel) > General > Colleagues and contacts > Save to local address book. There you...

My Overview is a dashboard within the PBX tab in our softphone which shows you an overview of your queues and agents. In the overview, you can see metrics such as how many calls are in the queue, how many users are logged in and available, and the longest waiting time for your queues.  All users with CC Pro ‍ and the statistics permission will be ab...

Save money, save the environment If you get invoiced by letter then this is a great opportunity to save money by changing to get invoices via email, direct debit, or e-invoice (for companies) instead. Contact us‍ ‍and we'll help you out! Or you can do this yourself in the same place as where you change your invoice address which you can read about f...

Recorded calls is an  additional service ‍ that can be added to users so that their calls are recorded. ‍ Administrators and users can then choose which profiles the user should have call recording active on. Adding recorded calls to users This is done in the admin portal under Users > Additional services > Then select a user and add Recorded ...