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Shawn Ketabchi
shawn.ketabchi@telavox.se

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4 Articles Written Last Month

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Updated May 21st, 2021 by Shawn Ketabchi

VoLTE for iPhone

How do I activate VoLTE on my iPhone? Ensure you have updated your phone to the latest software version.  After restarting the phone, please follow the below steps to activate VoLTE:  Open the Settings app and choose Mobile Data Choose Mobile Data Options Choose Voice & Data Choose 4G and activate VoLTE Keep in mind that the steps may vary depen...

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Updated November 19th, 2021 by Shawn Ketabchi

Microsoft Dynamics integration

Telavox integrates with Microsoft Dynamics 365, the below video explains this integration. To use the full functionality of this and our other integrations, keep in mind that you need the CRM Integration additional service‍ in Telavox. Read more about our additional services here ‍.  For further information as well as installation instructions, plea...

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Updated May 2nd, 2022 by Shawn Ketabchi

Troubleshooting Telavox CTI

Telavox CTI (Computer Telephony Integration) is a version of our webapp that can be used within different host systems, for example Freshdesk, Zendesk, Dynamics, Salesforce and Hubspot. It has all the usual functions of our webapp but also additional integration specific functions for each host system for example contact lookup, ticket/errand creati...

1 min reading time
Updated November 19th, 2021 by Shawn Ketabchi

Zendesk integration

Telavox integrates with Zendesk, the below video explains this integration. To use the full functionality of this and our other integrations, keep in mind that you need the CRM Integration additional service‍ in Telavox. Read more about our additional services here ‍.  For further information as well as installation instructions, please check out th...

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Updated December 10th, 2021 by Shawn Ketabchi

Contact support

Below you will find contact information for our support! Sweden: +46406220000 support@telavox.se Denmark: +4533600000 support@telavox.dk Finland: +358931546100 support@telavox.fi Norway: +4723650000 support@telavox.no UK: +442030264824 support@telavox.co.uk...

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Updated December 20th, 2021 by Shawn Ketabchi

Update Telavox CRM/Helpdesk integrations

This article will show you where to find the latest versions of our Telavox integrations so that you can always have our latest features. Make sure to use our latest integrations listed below. Even if you already have our integration installed it could be that you are using a custom uploaded version of the integration, so keep this in mind!  Zendesk...

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Updated November 19th, 2021 by Shawn Ketabchi

Freshdesk integration

Telavox integrates with Freshdesk, the below video explains this integration. To use the full functionality of this and our other integrations, keep in mind that you need the CRM Integration additional service‍ in Telavox. Read more about our additional services here ‍.  For further information as well as installation instructions, please check out ...

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Updated January 19th, 2022 by Shawn Ketabchi

CC Pro

CC Pro is an additional service‍ that is still undergoing updates, but here is some information about the functionalities that CC Pro already has!  Co-listening Co-listening is the most recent feature you can utilize if you have CC Pro. This feature makes it possible to listen in on colleagues' conversations in real-time. Both the person who listens...

2 min reading time
Updated February 11th, 2022 by Shawn Ketabchi

Most frequently asked economy questions

What happens if I do not pay my invoice on time? We send out invoices on the first day of each month with 25 days of payment time permitted. If you do not pay the invoice on time, the first reminder will expire 7 days after the due date, and after 14 days, we will send the second reminder via letter.  Your calling services will be suspended 25 days ...

1 min reading time
Updated May 4th, 2022 by Shawn Ketabchi

Co-listening

Co-listening can be utilised by users who have the additional service CC Pro ‍. Both the person who listens in and the person who is listened to need the CC Pro additional service.  Co-listening is used to listen in on colleagues' conversations in real-time, which is a highly sought-after function for educational purposes. Now you can do it without ...

1 min reading time
Updated March 23rd, 2022 by Shawn Ketabchi

Colleagues and contacts in your mobile

Save to local address book With the Telavox mobile app, you can ensure that your colleagues and personal or shared contacts from Telavox are automatically saved as contacts in your mobile phone. This is done via the Telavox app on mobile ‍ under  Settings (cogwheel) > General > Colleagues and contacts > Save to local address book. There you...

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Updated February 15th, 2022 by Shawn Ketabchi

Adding a new user

How do you add a new user in Telavox? Admins can do this via the admin portal .  Here are the steps to add a new user:  1. Go to the tab Users. 2. Click New user and then Create a user.  3. Fill in the name and e-mail address. Email is optional and can be added later on through Account and login . With an onboarding mail, the user can set their own ...

1 min reading time
Updated January 24th, 2022 by Shawn Ketabchi

Call widgets

The call widget function is used to display more information about a call. You can also use it to open a dynamic URL that is adapted to information related to the call, for example, the caller's number or which queue the call comes from.  Call widgets can be managed directly in the admin portal under Users > Call Widgets.  Only users with the add...

1 min reading time
Updated September 30th, 2021 by Shawn Ketabchi

Service status

All Telavox systems are monitored 24/7/365. In the event of any abnormalities or system alerts, our operational organisation is on standby to take action within a few minutes, which means that we can often deal with any issue that arises before our users are affected.  If you would like to check our current service status. You can do so at: status.t...

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Updated October 22nd, 2021 by Shawn Ketabchi

Troubleshooting of Gigaset C530

This article is about Gigaset C530, which is bought directly from Telavox.  Gigaset C530 consists of a handset (on the left side of the picture), and a base station (on the right side of the picture).  Make sure that the power cable is connected to the base station from the back side of it, and the network cable is connected to it from the side. Fac...

1 min reading time
Updated November 19th, 2021 by Shawn Ketabchi

Hubspot integration

Telavox integrates with Hubspot, the below video explains this integration. To use the full functionality of this and our other integrations, keep in mind that you need the CRM Integration additional service‍ in Telavox. Read more about our additional services here ‍.  For further information as well as installation instructions, please check out th...

0 min reading time
Updated January 20th, 2022 by Shawn Ketabchi

Additional services

Additional services are managed by admins, if you are not an administrator in Telavox then you need to contact an administrator that can manage your additional services.  Additional services can be added on users with either a Fixed or Mobile license. Users with a Free license can not use additional services. Additional services can be added when a ...

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