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Shawn Ketabchi

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3 Articles Written Last Month


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Updated October 15th, 2021 by Shawn Ketabchi

Call widgets

The call widget function is used to display more information about a call. You can also use it to open a dynamic URL that is adapted to information related to the call, for example, the caller's number or which queue the call comes from.  Call widgets can be managed directly in the admin portal under Users > Call Widgets.  Only users with the add...

1 min reading time
Updated September 17th, 2021 by Shawn Ketabchi

Additional services

Additional services are managed by admins, if you are not an administrator in Telavox then you need to contact an administrator that can manage your additional services.  Additional services can be added on users with either a Fixed or Mobile license. Users with a Free license can not use additional services. Additional services can be added when a ...

0 min reading time
Updated September 8th, 2021 by Shawn Ketabchi

Adding a new user

How do you add a new user in Telavox? Admins can do this via the admin portal .  Here are the steps to add a new user:  1. Go to the tab Users. 2. Click New user (in the upper left corner). 3. Fill in the name and e-mail address. Email is optional and can be added later on through Account and login . With an onboarding mail, the user can set their o...

1 min reading time
Updated September 2nd, 2021 by Shawn Ketabchi


Co-listening can be utilised by users who have the additional service CC Pro ‍. Both the person who listens in and the person who is listened to need the CC Pro additional service.  Co-listening is used to listen in on colleagues' conversations in real-time, which is a highly sought-after function for educational purposes. Now you can do it without ...

0 min reading time
Updated May 21st, 2021 by Shawn Ketabchi

VoLTE for iPhone

How do I activate VoLTE on my iPhone? Ensure you have updated your phone to the latest software version.  After restarting the phone, please follow the below steps to activate VoLTE:  Open the Settings app and choose Mobile Data Choose Mobile Data Options Choose Voice & Data Choose 4G and activate VoLTE Keep in mind that the steps may vary depen...

0 min reading time
Updated July 15th, 2021 by Shawn Ketabchi

Troubleshooting of Gigaset C530

This article is about Gigaset C530, which is bought directly from Telavox.  Gigaset C530 consists of a handset (on the left side of the picture), and a base station (on the right side of the picture).  Make sure that the power cable is connected to the base station from the back side of it, and the network cable is connected to it from the side. Fac...

1 min reading time
Updated September 13th, 2021 by Shawn Ketabchi

Service status

All Telavox systems are monitored 24/7/365. In the event of any abnormalities or system alerts, our operational organisation is on standby to take action within a few minutes, which means that we can often deal with any issue that arises before our users are affected.  If you would like to check our current service status. You can do so at: status.t...

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