Profiles

This is where you view and modify Profiles and how they are set up. You can see which Profiles you have as well as create, rename or remove Profiles from your account. For each Profile, you can change settings like which message to play, or how incoming and outgoing calls should be handled. Selecting Profiles opens up the list of your default Profiles.

Change Basic Settings for a Profile

The basic settings for a Profile include attributes like the Profile name, how your status appears to your colleagues, and for how long the Profile should remain active.

To update a profile

  1. Select Settings from the menu bar
  2. Click on the Profiles icon to display your list of active profiles
  3. Click on an existing profile
  4. Verify or edit the Name, Status, and Status message
  5. Under Other settings edit the Default duration

Create a New Profile

If you need a new Profile, for example so that you can show your colleagues that you’re working from home, you can create that Profile and more.

To create a new profile

  1. Select Settings from the menu bar
  2. Click on the Profiles icon in the left panel
  3. Click the Create new profile icon
  4. Give the profile a name, for example “Working from home”
  5. Change the defaults for how calls are handled, if needed
  6. Select what number should be shown when making an outgoing call 
  7. Press the Create profile button to save

Remove an Existing Profile

To remove a profile

  1. Select Settings from the menu bar
  2. Click on the Profiles icon in the left panel
  3. Click on an existing profile
  4. Press the Remove button  

Note: All the default Profiles have a number assigned to them. Click the Display profile numbers link at the bottom of the Profiles list to display them. You need the Profile number, for example, if you want to create meetings in your calendar and have a specific Profile be automatically selected when the meeting starts.

Change what Notifications are Shown while a Profile is Active

To change which notifications are shown for an active profile

  1. Select Settings from the menu bar
  2. Click on the Profiles icon in the left panel
  3. Select the profile that you want to change, for example Lunch
  4. Under Features controlled by profiles select Notifications
  5. Click on a platform tab, for example Mobile 
  6. Use the toggles to turn on and off which notifications will be shown for that platform

Caller ID: Change How your Number Appears when you make a Call while a Specific Profile is Active

The Caller ID settings allow you to change what number people see when you call them, either your mobile number or your landline number. You can set different numbers to be shown for different Profiles.

To change the Caller ID settings

  1. Select Settings from the menu bar
  2. Click on the Profiles icon in the left panel
  3. Select a profile that you want to change, for example Lunch
  4. Under Features controlled by profiles select Caller ID
  5. For Landline, Mobile and Text (SMS) select which Number is presented to the recipient of the call or message

Change how Incoming Calls are Handled while a Specific Profile is Active

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To change how Incoming calls should be handled

  1. Select Settings from the top menu
  2. Click on the Profiles icon in the left panel
  3. Select a Profile that you want to change, for example Lunch
  4. Under Features controlled by profiles select Incoming call
  5. Adjust how incoming calls are handled