You can create, record and upload new Welcome messages for your PBX services directly in the Web and Desktop app.
Follow the steps below to Manage sounds in the Web and Desktop app:
- Log in to the Web or Desktop app.
- Go to PBX Services.
- Click on a Queue in the list.
- Navigate to the Settings tab in the right top corner.
- Under Caller experience choose Welcome message.
- Choose how incoming calls should be handled in different PBX modes.
- Click on Your Sounds to record or upload a new sound.
- Here you can see all the sounds already created. Click on Create new sounds to create new ones.
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There are three alternatives on how to create new sounds.
- Upload new sound.
- Text to speech.
- Call my landline and record the audio.
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Always give your sound a Titel and a Description so you can separate them depending on your needs.
Upload new sound
Upload the sound via your computer (We support the most common audio formats such as MP3, WAV, WMA, RAW, etc).
- Simply click on Click here to add a sound file.
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Then click on Upload new sound.
Text to speech
Converts written text into a voice file, making it easier for customers to create new voicemail sounds and PBX messages for the IVR.
Beta period
Free of charge during BETA. Later, the feature will use API Request Pricing, with 20 free requests/month for all customers.
- Select Text to speech.
- Write your Text script (the message/sound you want the customer to hear).
- Select a Language.
- Choose your tone of Voice.
- Then click on Generate sound.
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When the sound is generated click on the play symbol to listen to it.
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Then click on Upload new sound.
Call my landline and record the audio
The system will call you and you will then receive instructions on how to record the sound. When you have ended the call, the sound will be added to the list under My sounds. (If you have a mobile license you also get the alternative "Call my mobile and record the audio"). 