Note
The infomation below applies to Sweden only.
You have received this information because we have received a request from another operator to take over one or more of your numbers. This happens in connection with a number moving to an operator other than Telavox. You can easily check the status of these requests in our admin portal.
Follow the guide to porting in and out here!
Denied or Approved?
If the numbers are denied porting out from Telavox, you don't need to do anything. If they are leaving us, you need to take action. Otherwise the number will remain and continue to be billed. Log in to our admin portal > Phone numbers and you will reach the view below. The view below shows what it looks like if the numbers are going to leave us — in that case the porting status shows as Pending, along with a date on which the numbers will leave us.
If the numbers are not going to leave us, it instead looks like this, and in that case you do not need to do anything.
What you need to do…
When the number leaves Telavox, you need to do one of the following:
- Either remove the user entirely
- Or do a number change so the person can keep using their subscription but with a new number.
Remove user
To remove a user, log in to the Admin Portal, go to Users > Account and login. Click the user you want to remove, scroll all the way down to the right, and click Remove. Read more here!
Number change
To change the user's number to a new one, do the following:
Log in to the Admin Portal, go to Users > License and number. Click the user with the number you want to change, click the three dots, select landline or mobile number, choose the number to switch to from the scroll list. Confirm by clicking Change number. The subscription will then remain in place and can be used by the new person, and the commitment period continues as it was before the change. Read more about number changes here!
If you need any help with the above, contact our support!