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Number swap in Telavox Admin portal

Author Roland David

Last updated: August 23rd, 2023 by Roland David

In the Telavox Admin Portal you're able to swap both the landline and the mobile phone numbers for Swedish users.

To be able to do this you first of all need to have Administrator rights to access the Admin portal.
You will also need the reserved numbers you wish to change to and if you don't have any reserved numbers in your Telavox environment, you will need to either order new numbers or port in a new number.

When you have logged in you need to:

  1. Click on Users
  2. Click on License and number
  3. Select the account you wish to swap number(s) on
  4. Click on the menu with the three vertical dots
  5. Choose if you wish to change the landline number or the mobile number

In the window that appears you simply have to choose a reserved number that you wish to swap the current number with and then click Swap number.



  • At the moment this is only available for Swedish users
  • It's only possible to swap to a reserved number that is not currently under porting
  • It's only possible to edit one user at a time
  • Any current call forwardings will continue to point to the old number (redirects/transfers from other numbers to the one you are swapping will still redirect to the same number, as the transfer is to a specific number and not a user)