Email signatures

Only available on Web and Desktop app. 

In the Email Integration with Tickets integration you can add email signatures when replying to customers.

To create a new signature

1. Click on Email Signatures next to Reply.
   
2. Click Create New to create a new signature.
   
3. Give your signature a name - for example, “Support Agent- Email Signature”.
4. Write or paste your signature in the Template text box. You can format it using:
   1. Bold, italic and underline
   2. Links and image addresses
   3. Bullet and numbered lists
5. You can also add or edit your signature using HTML code.
6. Choose whether this signature should be your default - this can be changed later.-
7. Then click Save.

Managing your signatures

In the main view you can:

🔍 Search for a signature if you have many
✏️ Edit a signature by hovering over it and clicking the pen icon
⭐ Mark or unmark as default by hovering over it and clicking the star icon

Using a signature in a ticket

Simply click on a signature and then click "Insert" to add it to the ticket reply.