Keywords on Queues - Web and Desktop app

Note: All users can see this page. To edit these settings requires Administrator permissions.

1. Log in to your Web or Desktop application.
2. Navigate to the PBX Services tab.
3. Select the specific Queue you wish to modify.
4. Click Settings in the upper right corner.
   

   

5. From here, you can manage key settings directly without needing to switch to the full Admin portal.
   

   

6. Click on Name.
7. Here you can update the Name of the queue and add keywords. Any keywords added here will also be updated in the Admin Portal. Please refer to the article: How to Manage PBX Services in Table View. 

Good to know:

• Only admins can edit keywords.
• Press Back to save. There is no separate Save button yet.
• In the app, keywords can be edited for queues only. For IVRs, voicemails and other PBX services, use the Admin portal.