Regarding troubleshooting and support for hardware, we have gathered support responsibilities below for…
1. Hardware purchased from Telavox
2. Bring Your Own Device (BYOD)
3. Hardware you have added by yourself which is outside the hardware models Telavox supports (outside BYOD).
Hardware purchased from Telavox
If you have purchased a piece of hardware from Telavox, our support is here to help you out until the issue with the hardware is solved.
Bring Your Own Device (BYOD)
If you use a piece of hardware through BYOD, you can auto-provision it through Telavox. In this case, our support is also here to help you out in all of the cases apart from if the hardware itself has a problem - then you need to talk to the party you bought the hardware from.
Read more about BYOD HERE
Read more about BYOD HERE
Your own hardware outside the hardware models Telavox supports
If you use your SIP credentials and add a piece of hardware that is not included in our BYOD list, Telavox is unfortunately not able to provide any support for this.