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Make calls with Tel/CallTo links

Updated By Oscar Hjelmstedt

Uppdaterad September 16th, 2021

When you use our softphone via Telavox Desktop and find a phone number on a website or in your CRM system, you can simply click on the number to start the phone call. Those of you who call a lot from the computer can now have a more effective and flexible workday.

Note: The number you want to dial has to be provided in a CallTo- or Tel- URL-format.

MacOS: This works automatically on a Mac.

Windows 10: Follow the steps below to activate CallTo in Windows:

  1. Go to Windows > Settings
  2. Select Apps
  3. Select Default apps > default apps by protocol
  4. Scroll down to TEL (or CALL TO) > Choose a default
  5. In Choose an App select Telavox


Instructions with pictures:

1. Windows > Settings


2. Apps


3. Default apps > Choose default apps by protocol


4. Scroll down to TEL (and/or) CALLTO) > Choose a default


5. Choose Telavox


You can also use click to call feature from an Excel sheet. The only thing you need to do is to set Telavox as the default call application and create the following formula in your Excel file with the number you want to call:

=HYPERLINK(CONCATENATE(“tel:”,[insert cell ID here]))

E.g.:  =HYPERLINK(CONCATENATE(“tel:”,A3))