How to install the Microsoft Email Ticket integration

Follow these steps in the Admin portal to install Email integration with Tickets (Please note that this process requires your IT Administrator to grant access halfway through the installation process):

1. Log in to the Admin portal. 
2. Navigate to the App Directory and search for Microsoft Email Tickets Integration.
3. Open the Microsoft Email Tickets app and click on Add.
4. Click the Add Account button.
5. You will be redirected to the Microsoft authentication page. Log in using the email address you intend to connect to the queue for sending and receiving emails.
   
6. Once signed in, follow the prompts to request administrative consent.
   
7. Wait for your system administrator to complete the approval process outlined in the Admin Guide below.
8. Once your admin confirms they have granted consent, refresh your page. You should be redirected to the Home screen, confirming a successful Microsoft sign-in.
9. Click Add Account and select the email account you want to connect to the integration.
   
10. Once your account is connected, follow the guide under "Integrate Microsoft Email with a Queue". When the integration is set up and linked to a queue, it will look like this:
    

Admin Guide: Granting Administrative Consent

System administrators should follow these steps to approve the user's connection request:

1. Upon receiving the user's request for administrative consent, access the Microsoft Entra/Azure portal.
2. Navigate to Enterprise apps.
3. Locate "Omni Email" within the applications list and select it.
4. In the application's left-hand navigation menu, select Permissions.
   
5. Click the button labeled "Grant admin consent for {YOUR_COMPANY_NAME}".
6. A confirmation popup will appear: approve the prompt. Afterwards, a comprehensive list of all granted permissions will be displayed on the screen.
   
7. Task complete: All administrative tasks are now finished. Please notify the user so they can return to Step 9 in their installation guide to finalize the setup.
   

Integrate Microsoft Email with a Queue

Follow these steps in the Admin portal to connect your email address to the queue and start using Email integration with Tickets:

1. Start by navigating to the PBX Services tab.
2. Change the display to Table View using the option in the top right.
3. In the left panel, select the Name and Number tab.
4. Find and select the Queue you intend to integrate Microsoft Email Tickets with.
5. Proceed by clicking Add Omni channel.
6. Choose the channel Microsoft Email Tickets from the available options.
7. Select your configured Account created from the App Directory.
   
8. Finally, click Add channel. This completes the integration process for the queue, making it ready for immediate use.