Calendar
How to set opening hours on PBX Services in table view
In the table view you can schedule your PBX services in the same way as in the graphical view. To manage scheduling in the table view, follow the steps below:
- Log in to the Admin Portal.
- Click on PBX services.
- Navigate to the Table View.
- In the left side panel, click on Calendar.
- Select the Queue or IVR.
- .Here you'll get an overview of your PBX services opening hours:
- Click the arrows to navigate between weeks.
- Click Today to jump back to today's date.
- Click the three dots to Clear Schedule.
- To add opening hours, click Add event or click on an empty block in the schedule.
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- Under Add event choose between two options: Custom event or Holidays.
Click on the tabs below to read more about how to schedule Custom event and Holidays (red days) in the Admin portal:
Custom event
Under Custom event, you can bulk edit opening hours using PBX modes.
This functionality is the same as when scheduling opening hours directly in a queue but in this view you can bulk edit Custom events on multiple IVRs and queues.
- Choose PBX mode.
- Set the From and To date and time.
- Choose whether the event should for example be a All-day event or Recurring every week day.
- Then click Add event.
For a more detailed step-by-step guide, refer to the article How to set PBX opening hours.
DeleteHolidays
Under Holidays, you can bulk edit opening hours for public holidays. Mass edit Holidays by selecting one or multiple PBX services in the list, then follow the steps below:
- Choose the PBX mode.
- Select the Country.
- Choose the Holiday you want to apply. Click the arrow under Holiday to see a list of all holidays for the selected country. You can select one or multiple holidays at once.
- Set the Start time and End time.
- Choose whether the event should for example be Recurring every year.
- Then click Add event.
For a more detailed step-by-step guide, refer to the article How to set PBX opening hours.
Delete