To be able to do this you first of all need to have Administrator rights to access the Admin portal.
You will also need the reserved numbers you wish to change to and if you don't have any reserved numbers in your environment, you will need to either order new numbers or port in a new number.
Follow the step by step guide below:
- Log in to the Adminportal.
- Navigate to PBX services.
- Select the Table view in the top right corner.
- Choose Name and Number in the right side panel view.
- Select the service you wish to swap number on.
- Click on the menu with the three dots and then click on Change landline number.
- In the window that appears you have to choose a reserved number that you wish to swap the current number to.
- When done click on Swap number and the number swap will go through directly.
Please note
Any existing call forwarding will still direct calls to the original number. This is because call transfers are set to a specific number, not to a user and will not automatically update when the number is changed.
Good to know
- PBX services can only be edited one at a time.
- It is not possible to swap to a number while it’s being ported. Any numbers under porting will not be visible/available in the number swap list.