Create a chat with one or more colleague

1. Navigate to the Messages tab.
2. Click the plus (+) icon, then select Create new chat, or click New chat from the overview page.
   
3. Search for and select the colleague you want to start a conversation with.
   
4. To create a group chat, simply select multiple colleagues. You can convert a group chat into a room. This allows you and your group members to, for example, join a video meeting together.
   
5. You can also make the room public, which means anyone can join your meeting room. Simply click on the settings tab in the upper right corner.
   
6. Then you enable the Public room settings here.

Answer and handle chat messages

1. Click on a conversation.
2. Type your reply in the message box below.
3. You can add emojis to your message for a more personal touch.
   
4. Click the plus (+)icon to:
   1. Add files - Attach documents, images, or videos to the conversation
   2. Premade answers - Create automatic responses to send to your colleagues. Read more about this feature in article Premade answers‍.
      
5. In the panel on the side, you’ll find several useful options, such as:
   1. Accessing conversation settings details, e.g. Create a room and Mute the chat.
   2. Viewing the Contact card.
   3. Calling the contact.
   4. Starting a Meeting Room.
   5. Adding members to the chat to turn it into a group conversation.
      

Public rooms

Public chat rooms are, for example, specific topic-related chat rooms that are accessible to everyone in your environment. Chat rooms are good for sharing information which is important to your colleagues. This way, it becomes easier to share information with the right people.  

You, as a user can select which chat rooms you want to be part of.

This is how you create a public chat room:

1. In the Messages view click on the three small dots. 
2. Then select Join public room. 
3. Click New public room. 
   
4. Add a picture, Name and Description for it.
   
5. In the room you can create a post in your public chat room by clicking the plus sign and then Create post icon - all other chat room members can see it, comment, or like it.
6. In the room you can send an attachment, simply click Add file under the plus sign. All messages and attachments sent in the chat are secured and visible only to the chat members.
   
7. Here, you can view all the settings for the room.