What is AI on Calls?
Transform your direct calls with AI on Call, a seamless solution for automatic transcriptions and AI-driven summaries. Perfect for professionals who need a secure, efficient, and hassle-free way to stay productive during and after calls.
Discover how AI on Call can simplify your day-to-day communication, enhance your productivity, and help you focus on what truly matters—starting today!
Industries:
Professional services.
(consulting, legal, marketing).
Sales and account management.
Remote-first businesses (startups, freelancers, construction, brokers).
Any role that does not rely on PBX systems or customer service queues.
Roles/Personas:
Whether you’re a small business owner, a sales professional or a remote worker juggling work and personal calls, AI on Call empowers you to stay organized, productive, and in control. Best of all, it’s seamlessly included in the base offering, making smarter communication accessible to everyone.
Installation guide
To use AI on Call and have your calls transcribed, you must have the Additional Service Recorded Calls and the Permission to Listen to Your Own Recorded Calls enabled.
In article Recorded calls you can read more about how to active Recorded Calls on User level and how it works.
You can only get AI on Calls in the Mobile app:
- Navigate to the History tab in the Mobile app.
- Click on the call you want to listen to and get a summary of.
- Click on the Play symbol to listen to the call recording.
- Click on Generate transcript to get a summary of your call.
- You will here get a pop up window, when clicking Transcribe you allow us to send the call to OpenAI's servers for processing. The processing may take place outside of the EU.
- Here you will get a summary of your call.
- If you click on Transcribe you will get a dialog of the call instead of a summary.
AI on Tickets
With Tickets, you can create tickets from calls in a queue to better follow up and manage your incoming calls. Call logs are created to better understand the call flow. Internal notes enable note-taking for better knowledge sharing and resolution. You have the option to loop in a colleague, making it easy to find experts to resolve a customer query.
If you have the additional service “Recorded Calls” you have the opportunity to listen to the call recording directly after the finished call, you can read the whole conversation with the customer, you can generate a summary of the call and add it to internal notes.
Read more about Tickets on our FAQ article.
Click on the tab below to open the Q&A:
Q&A
What is AI on Call, and how does it differ from Telavox’s ticketing solution?
AI on Call is an AI-powered service designed to transcribe and summarize direct calls for individual users. It provides transcripts, meeting notes, and smart tags for personal and professional calls. Unlike our ticketing solution, which is linked to a PBX system and generates transcripts for calls in customer care queues, AI on Call is for users who receive calls directly, without needing a PBX or queue. This makes it ideal for small businesses or individuals who don’t use complex customer service setups.
Who is AI on Call for?
It’s perfect for users who receive direct calls, like freelancers, salespeople, or small businesses. It’s also great for people balancing work and personal calls on the same phone.
What types of calls does it support?
It works with mobile, deskphone, conference calls, and voicemails across mobile and desktop apps.
How secure is AI on Call?
Only you can access your call recordings and transcripts. Admins do not have access, ensuring your privacy.
Is there an extra cost?
No, it’s included in your plan with 60 minutes of transcription for free.
Can I turn it off?
Yes, you can turn AI on Call on or off whenever you want.e.