Number reporting Sweden
You can report your Swedish numbers to number information pages yourself via the admin portal.
In Sweden, we report numbers to Eniro and Hitta.se.
Follow the steps below to carry out a number reporting on Swedish numbers:
- Navigate to Phone number.
- Click on Current numbers.
- Select one or more numbers in the list.
- Click on Configure number reporting.
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When configuring number reporting, you get two different options:
Hide name
The name that is hidden is the name associated with the number. Your company name will therefore be reported regardless of whether you choose the hide name option or not.
Hide address
If you report the number for a user, the system will prioritize the reporting of the address entered in the user's own contact details. If there is no address there, the business address is reported instead. If you choose the hide address option, no address will be reported.
What address is reported when a number is reported?
When you choose to report a number, we report the address in the following order:
- The user's billing address.
- Customer ID's delivery address/location.
- Customer ID's contact address.
If there is no address information on the user's invoice, your standard delivery address added on your customer page will be used and reported as the address instead.
On the FAQ article Place, Invoice places & Delivery addresses you can read more about how to create a invoice place and link the invoice place to a user.
Automatic synchronization
Automatic synchronisation is made every 24h.
When your numbers are reported, it can then take a different amount of time for the number reference services to publish the information on their pages. If they post any information incorrectly, in these cases you can contact the respective page directly. Most pages have different contact methods or forms that you can use to adjust information.
Contact look up in the Telavox app are synced against information posted on Eniro (Sweden).
Below you will find country-specific guidance for number reporting in Finland, Denmark and Norway:
We report numbers to the following directory services in each country:
Sweden: Eniro and Hitta.se.
Finland: Fonecta
Denmark: 118.dk
Norway: Eniro and 1881
Finland
You have the option of reporting all your mobile numbers to Fonecta in Finland, but only one fixed phone number per customer.
If you wish to report more than one fixed phone number, you need to contact Fonecta yourself and make an agreement with them.content.
What address is reported when a number is reported?
When you choose to report a number, we report the address in the following order:
- User's billing address.
- Customer ID's delivery address/location.
- Customer ID's contact address.
If there is no address information on the user's invoice, your standard delivery address added on your customer page will be used and reported as the address instead.
On the FAQ article Place, Invoice places & Delivery addresses you can read more about how to create a invoice place and link the invoice place to a user.
DeleteDenmark
Telavox can only report eradanish numbers to 118.dk , from where these numbers are reported to other number reporting service providers such as Krak, Eniro and De Gule Sider.
Please note that 118.dk also collects company information from CVR.dk, which may result in more than one company name appearing when you search for one.
Telavox does not initiate number reporting - so you need to request it, as most of the ported numbers have already been reported correctly to 118.dk.
If you wish to order a new number from Telavox, you will still need to request number reporting for that number separately. An alternative way is for you to report the number yourself to CVR.dk, where it is reported to 118.dk.
What address is reported when a number is reported?
When you choose to report a number, we report the address in the following order:
- User's billing address.
- Customer ID's delivery address/location.
- Customer ID's contact address.
If there is no address information on the user's invoice, your standard delivery address added on your customer page will be used and reported as the address instead.
On the FAQ article Place, Invoice places & Delivery addresses you can read more about how to create a invoice place and link the invoice place to a user.
DeleteNorway
In Norway, numbers are reported to two pages. One is a database called Eniro, from which most of the number information providers get their data. We also report numbers to 1881, which is the largest number information provider in Norway. They manage everything themselves without using Eniro, so numbers are reported directly to them.
It takes approximately anywhere from 2-4 weeks for the information to be updated in the databases.
What address is reported when a number is reported?
When you choose to report a number, we report the address in the following order:
- The user's billing address.
- Customer ID's delivery address/location.
- Customer ID's contact address.
If there is no address information on the user's invoice, your standard delivery address added on your customer page will be used and reported as the address instead.
On the FAQ article Place, Invoice places & Delivery addresses you can read more about how to create a invoice place and link the invoice place to a user.
Delete