It is possible to use keyboard shortcuts to do specific actions in the Telavox softphone. Below, we have gathered the shortcuts onfor Windows and Mac.
Windows
If you press CTRL + F you focus on the search field (specifically used in the Contacts tab).
While in a call, if you click on a colleague or use the arrow up or arrow down button to navigate between them. If you want to transfer a call to a certain colleague, you can use the following shortcuts:
CTRL + A: Attended transfer to their landline number.
CTRL + SHIFT + A: Attended transfer to their mobile number.
CTRL + B: Blind transfer to their landline number.
CTRL + SHIFT + B: Blind transfer to their mobile number.
While on a call, you can also right-click on the contact to find the shortcuts.
There is also a shortcut for answering and hanging up. This shortcut is CTRL + SHIFT + SPACE. Keep in mind that this shortcut needs to be activated to work. This is done via Options > Enable keyboard shortcuts.
Mac
If you press CMD + F, you focus on the search field (specifically used in the Contacts tab).
While in a call, if you click on a colleague or use the arrow up or arrow down button to navigate between them. If you want to transfer a call to a certain colleague, you can use the following shortcuts:
CMD + A: Attended transfer to their landline number.
CMD + SHIFT + A: Attended transfer to their mobile number.
CMD + B: Blind transfer to their landline number.
CMD + SHIFT + B: Blind transfer to their mobile number.
While on a call, you can also right-click on the contact to find the shortcuts.
There is also a shortcut for answering and hanging up. This shortcut is CMD + SHIFT + SPACE. Keep in mind that this shortcut needs to be activated to work. This is done via Options > Enable keyboard shortcuts.