Submit call logs

When a call goes wrong, explaining it to support after the fact isn’t easy. Now you can send a call log report directly from your call history, with the exact calls and a note about what happened. Support gets the context they need, and you get faster answers.

Good to know

• The Support is not notified when a report is submitted, so call or send a ticket to support when you’ve sent one. 
• Up to 50 calls per report, with an optional note of up to 2,000 characters per call.

Follow the steps below to Submit call logs:

1. Go to the History tab. 
2. Click on the three-dot menu (⋮) in the call history view and choose “Submit call log”.
   

   

3. Select up to 50 calls, grouped by date.
   

   

4. Describe the issue per call, up to 2,000 characters. Notes are optional.
   

   

5. A confirmation tells you the report was sent, or lets you retry if something went wrong.