| Telavox 💚 Microsoft Teams | ||
| Q | A | Topic |
| How does this work with our new Teams app? | The app and the calling work seemlessly together and you dont need to have one to use the other. | 📱 App |
| Can I do transfers in Teams? | Yes, this is supported | 📞 Call handling |
| How does voicemail work? |
The user has access to two voicemails: one from Telavox and one in Teams. Telavox recommends using the Telavox voicemail, as it offers the following benefits: One voicemail for both fixed and mobile numbers |
📞 Call handling |
| Hur funkar Teams vidarekopplingar? Bör de användas? | It’s currently a bit unclear. Call forwarding can easily become confusing in Teams as well, so if you run into problems, remove it. | 📞 Call handling |
| I see the number "266696687" in my call list and in my pop-up call control. What is this? | This number is shown when someone is calling you with Unknown/Anonymous number. 266696687 is the numerical spelling (T9 or multitap) for Anonymous | 📞 Call handling |
| Both direct and queue calls to my fixed number are redirected to my Teams voicemail when I don't answer or the client isn't running. | This is due to the personal setting in Teams client. Under the "calls"-setting all users needs to set "If unanswered" to "Do nothing". | 📞 Call handling |
| Teams have "call waiting" activated by default. The setting is called "Busy on busy" and you inactivate call waiting by activating the "Busy on busy"-setting in Teams. | This is due to a calling policy in Teams portal called "Busy on busy". This should be activated by the Teams admin when setting up the solution. | 📞 Call handling |
| Can i use other PBX functionality from Telavox (like IVRs, and Hunt groups)? | Yes, our regular PBX features are still able to run side by side (or more often in front of) with Teams. | 📞 Call handling |
| Will I be able to use referrals in from Telavox? | Yes, any refferal (hänvisning) set in Flow will work for incoming calls. For internal calls hwever, the Teams system will handle these. | 📞 Call handling |
| What numbers will I be able to present? | You will be able to present any of the numbers you can in the Flow platform, the same setting and functionality is used. So, fixed, mobile, main numbers etc. | 📞 Call handling |
| What happends of Teams has an outage? | The Flow system will still work and we can dispatch calls both to your mobile phone as well as to the Flow softphone so you will be able keep placing and reciving calls | 📞 Call handling |
| Can I toggle calls from Teams to mobile mid call? | Yes, this is a very nifty feaure when expirienceing poor qulity or in areas where coverage is poor. | 📞 Call handling |
| How does presence work? | More info here https://docs.google.com/presentation/d/13Jvla6KuGSjpbkEdNxOBRroh3D0BN14OyVmmlM0dU0o/edit#slide=id.g7f37f24630_0_28 | 📄 General |
| Is "Kalenderstyrd hänvisning " included/supposed to work in this 1.0 version ? | Yes, your calendare will work independently. Link your calendare the usaual way (connect account or via URL) and then profiles will ve scheduled no matter i f you use Teams or not. | 📄 General |
| My changes made in the Teams/Office 365 is not taking affect. Why is that? | All changes made in the Office365/Teams-portal (or via powershell) can take 24hrs, or even longer. This is because microsoft having issues to update their systems. Telavox cannot control these settings. | 📄 General |
| What steps do i need to take as customer? | Follow our customer guides | 📄 General |
| Is it required that all Teams users are integrated with Telavox? | No, this is not required. | 📄 General |
| What license is required from Microsoft? | Microsoft requires the user to have license E5, E3, E1 but with the “Phone System” add-on. It needs to be an Enterprise license. Business licenses are not compatible or have not been tested, but since 21 April Microsoft has renamed och made som changes to the Business licenses. They now offer an add on called "business voice", which can be added to business Basic, Standard and Premium which should be compatible /CG | 💵 Pricing & Packaging |
| If I have a call with parallell ringing to both Teams client and mobile, the mobile call will keep calling if the call is rejected in Teams and vice versa. | This is the same behaviour as we have in our own environment, and a parallell call to Flow Desktop and mobile will behave in the same way. | 📞 Call handling |
| I can't see the Telavox App when im in Teams mobile app, what do I do? | You need to change to "Förhandsgranskning av utvecklarläget" in the Teams mobile client. This will not be needed when our Telavox App is approved by Microsoft. | 📱 App |
| Why is not Telavox's SBC certified by Mircosoft? | We have had initial discussions with Microsoft on that subject. | 📄 General |
| Im a SIP-trunk customer right now, can i get this? | Yes, but you need to be migrated to Flow first. | 💵 Pricing & Packaging |
| Can I keep callerID mobile number on our users when setting up your Teams integration? | 📞 Call handling | |
MS Teams Integration - Frequently Asked Questions
Author Ellinor Niklasson
Last updated: 10.11.2026 by Ellinor Niklasson