Call handling

Author Linda Heiskanen

Last updated: February 1st, 2024 by Linda Heiskanen

With a Telavox Mobile license, you can handle calls from your mobile phone in few different ways. In General > Call method, you can select how your calls will be made:

  • Ask for each call: Means that the application will ask every time how you want to make a call

  • Call directly: Make an outbound call directly from the phone itself, using the SIM-card in the phone. For a Fixed user, this means the call will be made from your private number and SIM-card.

  • Call me (requires data): The app initiates a call from the PBX to your mobile. When this call is answered, the exchange dials the selected number. For a Fixed user, this means you can make outbound calls with a phone that does not use a Telavox SIM-card, while still showing company numbers when doing outbound calls.

  • Call through PBX (requires data): Your mobile calls the PBX, which in turn calls the chosen number
    NOTE: This method will generate call costs since your PBX does not have a flat-rate for outgoing calls.

  • VoIP (requires data): Make an outbound call directly from the app over the internet. This alternative requires a relatively good Internet connection.

Good to know:

  • The recommended call methods for a Fixed user are Call me and VoIP
  • Mobile users can make outgoing calls directly from the phone itself while still being able to choose their Caller ID
  • VoIP will be able to display contacts from Telavox directly since you are calling with the app, and with Call Direct you will need to have a contact in the phone for names to be displayed. If you want to sync your Telavox contacts to your phone then you can check out this article.


Keep in mind that both Fixed and Mobile licenses have 3,000 external call minutes.