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Call handling

Author Linda Heiskanen

Last updated: March 23rd, 2022 by Linda Heiskanen

With a Telavox Mobile license, you can handle calls from your mobile phone in few different ways. In General > Call method, you can select how your calls will be made:

  • Ask for each call: Means that the application will ask every time how you want to make a call

  • Call directly: Make an outbound call directly from the phone itself, using the SIM-card in the phone. For a Fixed user, this means the call will be made from your private number and SIM-card.

  • Call me (requires data): The app initiates a call from the PBX to your mobile. When this call is answered, the exchange dials the selected number. For a Fixed user, this means you can make outbound calls with a phone that does not use a Telavox SIM-card, while still showing company numbers when doing outbound calls.

  • Call through PBX (requires data): Your mobile calls the PBX, which in turn calls the chosen number¬†
    NOTE: This method will generate call costs since your PBX does not have a flat-rate for outgoing calls.

  • VoIP (requires data): Make an outbound call directly from the app over the internet. This alternative requires a relatively good Internet connection.

Good to know:

  • The recommended call methods for a Fixed user are Call me and VoIP
  • Mobile users can make outgoing calls directly from the phone itself while still being able to choose their Caller ID
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Note!

Keep in mind that both Fixed and Mobile licenses have 3,000 external call minutes.