The solution

• With our Brilliant Integration, you can trigger surveys when a call ends. You can choose what queues should trigger the call.

Benefits

• Better insights into agent and queue performance, as well as customer satisfaction.

Key features

• Trigger a survey post-call.
• Get insights into the call through customer surveys.
• Easier administrations of the integrations, removing the friction of professional services to enable the feature.

Installation

You need to be a customer of Brilliant for the integration to work (not provided by Telavox at this moment), send an email to support@brilliantfuture.se.

It’s super-easy to install Brilliant Future directly through the Admin portal:

1. Go to the Admin portal.
2. Navigate to App Directory in the left side panel.
3. Click on "All apps".
4. Click on "View" on the Brilliant integration.
   

5. Here you can see both Description and Installation guide. When ready click on "Add".

6. Use your Brilliant credentials to connect the service. Once you are connected you will be able to choose what queues trigger the surveys. 

You need to be a customer of Brilliant for the integration to work. The credentials below can be obtained from your contact-person at Brilliant Future.

Required credentials (from Brilliant):

• CompanyRefCode
• Username
• Password

For each request that is sent to Brilliant there will be a SurveyRefCode sent with it. The SurveyRefCode will be the phone number of the queue.

7. Under "Queuing system configuration”, choose which queues the integration should be activated on. Then click on Save.
8. You can find how many API Requests you have sent per month and the cost for it in the Admin portal > Licenses > API Requests.