Product offering

Our product is a comprehensive customer support center with omnichannel capabilities. It allows businesses to centralise their customer support operations, enabling customers to contact them through voice and email.

What benefits does it offer?

The product provides numerous benefits for agents looking to enhance their customer service operations. These benefits include:

Omnichannel support: Customers can contact support agents through various channels, such as email, social media, webchat, and calls, making it easy for them to connect with them in their preferred way.

Streamlined operations: The system categorises and routes errands, improving agent productivity and ensuring customer requests are handled promptly and efficiently.

360 Customer view: Agents can access comprehensive customer information, enabling personalised interactions and a more satisfying customer experience.

Unified Statistics: Real-time insights and performance metrics help organisations make data-driven decisions, optimise workflows, and assess the effectiveness of their support centers.

Collaboration tools: Agents can collaborate seamlessly with errands, reducing response times and ensuring customers receive accurate information.

Customer satisfaction: Features like the Satisfaction Metre allow agents to measure customer satisfaction and continually improve service quality.

Pricing

• Selling for direct customers with a minimum of 15-20 agents.
• For Enterprise customers.