Additional services

Author Shawn Ketabchi

Last updated: November 7th, 2023 by Linda Heiskanen

Additional services are managed by admins, if you are not an administrator in Telavox then you need to contact an administrator that can manage your additional services. 

Additional services can be added on users with either a Fixed or Mobile license. Users with a Free license can not use additional services.

Additional services can be added when a user is created, or it can be administered to existing users by navigating to Users > Additional Services in the admin portal

The additional services available are as follows:

CC Pro

Used for extended statistics and queue functionality.
Read more about the CC Pro features here.‍ 

CRM Integration

This service is needed to get full access to the functions of our CTI Integrations. Read more about our integrations on this page. These integrations can also be found in our App Directory in the admin portal. This additional service specifically applies to the integrations in the App Directory labeled CTI

Contact Lookup

This service is needed to see lookups from Contact Lookup integrations. You can read more about these integrations in this article‍. 

Flatrate Calls to EU

Calls to EU / EEA deduct from the user's 3 000 free outgoing call minutes (does not apply to roaming). 

Recorded Calls

The user's calls are recorded. Keep in mind that the user needs the right to be able to listen to their own recorded calls. There is also a user right for accessing all recorded calls. You can read more about recorded calls here


Operator is a program for telephony operators, which is used to pick up and forward calls. If a user has this additional service, they can use the Operator program. 

Twin card (available for Mobile licenses only)

Twin card is an extra physical SIM card that shares the mobile data which the user has on their regular SIM card.

Mobile data (available for Mobile licenses only)

With the additional service mobile data, you decide how much mobile data a user has per month. The various options available are 1GB, 5GB, 10GB, 25GB, 50GB and 100GB. The mobile data package can be adjusted later as well.