How do I activate VoLTE on my Android phone?
Make sure to restart your phone if Telavox recently activated VoLTE for your company. You will receive a text message from Telavox before VoLTE is activated for you. Ensure you have the latest software version of your phone.
If VoLTE doesn't seem to be activated after a restart of the phone then you'll have to activate it in your phone settings. How VoLTE is activated varies a lot between different Android operating systems, the below example is how you can activate it on a Samsung phone:
- Open the Settings app and choose Connections
- Choose Mobile networks
- Enable VoLTE calls
How do I know VoLTE works?
If you're calling with VoLTE it means that you're using the 4G (LTE) network during the call, instead of 2G or 3G. Because of this, you should be able to see the 4G symbol on your phone while being in a call. You should also be able to use your mobile data during the call.
Keep in mind that the phone automatically switches between 2G/3G and 4G (LTE) depending on your current connection to each network.
After VoLTE has been activated for you at Telavox, your mobile phone will have call waiting activated by default. To get full call waiting functionality you'll need to activate it in the Telavox app on your phone. This is done in the Telavox app below Settings > General > Call waiting.
If you do not want any call waiting functionality at all, make sure to disable it on both your phone and in the Telavox app. To disable it on your phone navigate to call waiting in your settings.
If you have a hard time finding call waiting in your settings you can also deactivate it by calling #43# from your phone.