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Adding a new user

How do you add a new user in Telavox?

Author Shawn Ketabchi

Last updated: June 19th, 2023 by Shawn Ketabchi

How do you add a new user in Telavox?

Admins can do this via the admin portal

Here are the steps to add a new user: 

1. Go to the tab Users.

2. Click New user and then Create a user

3. Fill in the name and e-mail address.

Email is optional and can be added later on through Account and login.

With an onboarding mail, the user can set their own password.



If your Telavox environment has users in more than one country, after giving a name and email address to your new user, you can select a land for the user, as well as language for the Telavox application, and invoice place.

4. Choose a User licence.

  • Free = Users who can take calls from the PBX to their private mobile numbers (need to verify their mobile number via SMS)
  • Fixed = Users who have their own landline number and can make outgoing calls (through softphone/mobile app), as well as choose which number they want to show when making an outgoing call (a private mobile number can also be connected to the user). 
  • Mobile = Users who have both a landline and a mobile number with a SIM card from Telavox. Mobile users can use mobile data, as well as a dual SIM as an additional service.

5. Choose Telephone numbers. 

Purchase a number = Select a new number from our number bank. 

Choose an existing number = Select a number which is already owned by your company, or has been used before.  

6. Choose Additional services.

7. Then you just have to Check and confirm the order! 

When a mobile user is created, an order for a SIM card is automatically placed to be sent to your address.

Do you already have a SIM card which is not in use?

You can activate the SIM card through SIM card and hardware. When you activate a SIM card manually, it stops the automatic order. 

The user can also order an eSIM if their phone supports it. This is done by the user from their own log in. For more information see our order eSIM article‍.