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Telavox Admin Portal Accessibility

This document details available Data Controller functionality offered by Telavox to the End-User and Admin User.

Controlling Personal Data, Telavox
Telavox is a powerful communication service designed for maximum Customer self-sufficiency. The Customer is the Data Controller and Telavox will fulfill its obligations as a Data Processor as regulated by a signed Data Processing Agreement (DPA).

Who can access what?
The following matrix describes the difference of an individual User and an Administrator and which personal data these can access.

  END USER ACCESS TO INDIVIDUAL PERSONAL DATA ADMIN ACCESS TO USER’S PERSONAL DATA
Remove/change/block license   X
Reset password X  
Access PIN/PUK codes X X
Access voicemails X  
Change Contact Card information X X
View mobile data consumption X X
Add/remove location reporting X X
Access recorded calls

X*

 

X*

Read chat messages X  
Add/remove queue members   X
View queue statistics X X*
View call lists X X*


* Only possible if specific add-on features are purchased.

Who can be admin?
A Data Controller can have several Administrators, and an Administrator can add or remove other Administrators instantly. It is also possible for a Data Controller to not have an Administrator at all.

Questions?
If you have any questions, please contact your Advisor.