How do you add a new user in Telavox?
Admins can do this via the admin portal.
Here are the steps to add a new user:
- Go to the tab Users.
- Click New user (in the upper left corner).
- Fill in the name and e-mail address.
Email is optional and can be added later on through Account and login.With an onboarding mail, the user can set their own password.
- Choose a User licence.
Free = Users who can take calls from the PBX to their private mobile numbers
Fixed = Users who have their own landline number and can make outgoing calls (through softphone/mobile app), as well as choose which number they want to show when making an outgoing call (a private mobile number can also be connected to the user).
Mobile = Users who have both a landline and a mobile number with a SIM card from Telavox. Mobile users can use mobile data, as well as a dual SIM as an additional service.
- Choose Telephone numbers.
Purchase a number = Select a new number from our number bank.
Choose an existing number = Select a number which is already owned by your company, or has been used before.
- Choose Additional services.
- Then you just have to Check and confirm the order!
When a mobile user is created, an order for a SIM card is automatically placed to be sent to your address.
Do you already have a SIM card which is not in use?
You can activate the SIM card through SIM card and hardware.
When you activate a SIM card manually, it stops the automatic order.
In case you get stuck or have further questions, contact us!