Adding a new user

How do you add a new user in Telavox?

Admins can do this via the admin portal

Here are the steps to add a new user: 

  1. Go to the tab Users.

  2. Click New user (in the upper left corner).

  3. Fill in the name and e-mail address.

    Email is optional and can be added later on through Account and login.

    With an onboarding mail, the user can set their own password. 

  4. Choose a User licence.

    Free = Users who can take calls from the PBX to their private mobile numbers

    Fixed = Users who have their own landline number and can make outgoing calls (through softphone/mobile app), as well as choose which number they want to show when making an outgoing call (a private mobile number can also be connected to the user). 

    Mobile = Users who have both a landline and a mobile number with a SIM card from Telavox. Mobile users can use mobile data, as well as a dual SIM as an additional service. 

  5. Choose Telephone numbers

    Purchase a number = Select a new number from our number bank. 

    Choose an existing number = Select a number which is already owned by your company, or has been used before.  

  6. Choose Additional services.

  7. Then you just have to Check and confirm the order! 

When a mobile user is created, an order for a SIM card is automatically placed to be sent to your address.

Do you already have a SIM card which is not in use?
You can activate the SIM card through SIM card and hardware.

When you activate a SIM card manually, it stops the automatic order.


In case you get stuck or have further questions, contact us