If you loose your mobile phone, an administrator can block the SIM card, or you can contact Telavox to block the card for you. Contact Telavox Support by phone at 020-100 000 or email them at firstname.lastname@example.org. Please note that you as the customer are responsible for any costs incurred until the SIM card is blocked.
How do I Block my SIM?
- Go to the desktop app
- Go to Settings > Mobile
- Click SIM card
- Press the Block SIM card button
How does an Administrator Block a SIM?
- Log in to home.telavox.se
- Click on Users and select the user
- Click on SIM card and hardware
- Then click on Block SIM card
How do I Block my Mobile Phone?
To block your mobile phone you will need to file a police report so that you receive a case number. You then need to send the case number and the IMEI number of your phone to Telavox, so that they can block the phone.
Note: If you do not have the IMEI number you can find it in the same place in https://www.home.telavox.se/ where the administrator can block the phone.