The queue tab shows an overview of all your queues. You can simply right-click on the respective queue and deactivate it if you do not want to pick up calls from this queue. If you subsequently want to re-enter the queue again simply right-click and select Disable.
Pick up a call to a colleague
If it is currently ringing at a colleague who has not yet picked up, the status is a yellow icon. If you want to help out, you as the operator can pick up the call and, for example, take a message. This is done by right-clicking on the colleague and selecting Pick up.
Send sms to a contact
By right-clicking on a contact and selecting Send e-mail… you open your e-mail client and your colleague's e-mail address is automatically copied into the address field. If you want to create an e-mail template, this can be done in Operator by clicking on File>Settings>E-mail. Select Use template for e-mail and fill in all the information you want to include in the template. using the telephone number, first name, surname and time buttons, information about who called most recently is automatically added to the template.
Show a colleague's calendar
Right/click a contact whose mobile number is registered and choose Send Message…. To send as sms click SMS. If the contact does not have a mobile number registered you can add one by simply pressing the editing pen by the contact card in the lower right corner of Operator.
Change a colleague's calendar
You can view a colleague's calendar by either right-clicking and selecting Calendar… or by clicking on the Calendar tab at the bottom right of the contact card. Click on the calendar in order to schedule profiles. The colleague's profile then changes when specific events occur.
Change a colleague's active profile
If you want to help a colleague to change their active profile, you can do this either by right-clicking on the colleague's name and selecting Profile…or by clicking on the Profile tab at the bottom right of the contact card. Then state which profile is to be activated and for how long. End by pressing the Activatebutton at the bottom right.
Change the active profile for own extension
You can select your own active profiles via Profiles in the toolbar. Here you can state whether the profile is to apply for the standard duration you have set, indefinitely or based on a defined time.
Change the active PBX mode for queues/IVR
If you are an administrator of your PBX, you can change the active PBX mode of your queues/IVR. This is done under Opening hours in the toolbar. You can always easily check which mode is active at the moment by searching for the queue/IVR. These also differentiate themselves from other contacts by always having blue status icons.
You can view your list of calls in the toolbar under Show>Call list. This shows your most recent incoming and outgoing calls. You can also call these numbers directly from the call list. To do this, right-click on the call and clickCall>extension. If it is a colleague you have the same options here as in the standard search field.