All calls from Desktop/Webapp and your fixed phones are done through an internet connection, because of this you need to confirm that the traffic to and from our servers is getting through properly. We highly recommend that you make a few test calls before you start using our service. The best way to test this is to connect a phone and attempt to recieve a call, then make an outgoing call.We recommend that the first incoming call test is made 15 minutes after the phone has been connected. This test cannot be performed if you are moving a phone number from another service provider to us, we need to move the number first. Please contact us to perform the test.
If the call is not being connected, you most likely have a firewall that is causing the problem. We recommend that you make the following adjustments to your firewall.