This provides a summary of your most recent calls. Outgoing calls are indicated with the symbol . Missed calls are marked in red.
Messages recorded on your voicemail are saved here. This can be listened to directly on the computer by clicking on the play button. Messages can be deleted at Flow or by calling 133.
If a colleague is not available at the moment for some reason, either because of a profile that has been set or an ongoing call, you can right-click on the name and choose the alternative ”Let me know when NN is available”. As soon as the PBX knows that the colleague is available again, you receive a notification message in the bottom right corner of the screen, via which you can easily call directly to the colleague.
You can review and make changes on your contact card via the menu choice Show/My contact. To change something, click on the pen down in the corner.
If you want to view a colleague's or an external contact's contact card, simply right-click on the name and select Show contact.
As a colleague has an incoming call, which is indicated by a yellow status icon, you can help relieve the colleague's load by picking up the call. To do this, right-click on the colleague in the list and select Pick up call.
If you are an administrator you can regulate your queue and IVR numbers directly in Desktop. This can be done via the menu choice Opening times. For each number you can select a pre-defined PBX mode. You can activate these Indefinitely or Adapt.
Indefinitely activates the PBX mode until the next scheduled event occurs.
If you choose Adapt, you can define yourself for how long the PBX mode is valid.
Under PBX number you can pick up incoming calls to your queues directly in Desktop. The number of calls currently in the queue is indicated by a figure. With Desktop CC one can see how many members are logged into each queue and log in/out members oneself.