FAQ Login

New SIM card administration

Updated By Linda Heiskanen

Updated at February 16th, 2022

As an administrator, you can change SIM cards or connect new ones to your company’s users through our admin portal

To add a new SIM card to a user, you go to Users > SIM card and hardware, then click on the user, followed by the small pen icon next to the IMSI text. Then, enter the SIM card's IMSI number (a 15-digit number on the back of your SIM card package) in the text field and select if you want to activate it now or in the future. 

Here you can also block a sim card if for example the mobile phone was lost. 

If you want to add, for example, a twin card to a user, you have to first add it in Users > Additional services. Then, select the user from the list and tick the box next to Twin card surf. After you have clicked Save, the twin card is shown in Users > SIM card and hardware. Click on the name of whom you want to add it, and scroll down to Twin card. Here you add the SIM card's IMSI code the same way as for a normal SIM card.