Adding a new user

How do you add a new user in Telavox?

Updated By Shawn Ketabchi

Uppdaterad May 14th, 2021

How do you add a new user in Telavox?

Admins can do this via the admin portal.

Here are the steps to add a new user: 

Go to the tab Users.

Click New user (in the upper left corner).

Fill in the name and e-mail address.

Email is optional and can be added later on through Account and login.

With an onboarding mail, the user can set their own password. 

Choose a User licence.

  • Free = Users who can take calls from the PBX to their private mobile numbers
  • Fixed = Users who have their own landline number and can make outgoing calls (through softphone/mobile app), as well as choose which number they want to show when making an outgoing call (a private mobile number can also be connected to the user). 
  • Mobile = Users who have both a landline and a mobile number with a SIM card from Telavox. Mobile users can use mobile data, as well as a dual SIM as an additional service. 

Choose Telephone numbers. 

Purchase a number = Select a new number from our number bank. 

Choose an existing number = Select a number which is already owned by your company, or has been used before.  

Choose Additional services.

Then you just have to Check and confirm the order! 

When a mobile user is created, an order for a SIM card is automatically placed to be sent to your address.

Do you already have a SIM card which is not in use?

You can activate the SIM card through SIM card and hardware.

When you activate a SIM card manually, it stops the automatic order.