You can order your own eSIM directly via the Telavox computer app/browser version and it looks a bit different based on if you already have a physical SIM card active at the moment or not, or if you already have an active eSIM that you wish to bring to another/new device. Please choose the alternative below that is right for you.
I don't have a SIM card (new user)
In the Telavox computer app/browser version, go to Settings > Mobile, and then select eSIM.
After that, select Order eSIM.
Then you will be given a QR code that is used to activate your eSIM. If you cannot scan the QR code, you can manually enter your activation code which is shown on the same page. Make sure you're connected to Wi-Fi when trying to activate your eSIM.
I have a physical SIM card (change to eSIM)
In the Telavox computer app/browser version, go to Settings > Mobile, and then select Main card.
Go to Replace with eSIM
Click on Order eSIM
Then you will be given a QR code that is used to activate your eSIM. If you cannot scan the QR code, you can manually enter your activation code which is shown on the same page. Make sure you're connected to Wi-Fi when trying to activate your eSIM.
I already have an eSIM (move eSIM between devices)
If you're already using eSIM but need to change your device then you can remove your eSIM from the previous device (through the phone settings). You can then navigate to our app (web/desktop) below Settings (cogwheel) > Mobile > eSIM. If you've successfully disconnected your eSIM from the previous device then you will be presented with your QR code again. Reload the app/page if no QR code is presented.
If you don't have access to the previous device or for an unknown reason aren't presented with your QR code then you can contact us and we'll make sure to manually remove your old eSIM so that you can order a new one according to the previous instructions for "I don't have a SIM card (new user)" in this article.
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