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Order eSIM in the Telavox app

Author Shawn Ketabchi

Last updated: October 6th, 2022 by Shawn Ketabchi

In the Telavox computer app/browser version, go to Settings > Mobile, and then select eSIM.

After that, select Order eSIM.

Then, you will be given a QR code that is used to activate your eSIM. If you cannot scan the QR code, you can manually enter your activation code which is shown on the same page. Make sure you're connected to Wi-Fi when trying to activate your eSIM. 


Change device

If you're already using eSIM but need to change your device then you can remove your eSIM from the previous device(through the phone settings). You can then navigate to our app (web/desktop) below Settings(cogwheel) > Mobile > eSIM. If you've successfully disconnected your eSIM from the previous device then you will be presented with your QR code again. Reload the app/page if no QR code is presented. 

If you don't have access to the previous device or for an unknown reason aren't presented with your QR code then you can contact us‍ and we'll make sure to manually remove your old eSIM so that you can order a new one according to the previous instructions in this article. 

You can read more about Telavox eSIM here!