If your mobile subscription is from Sweden, Denmark or Finland and you travel abroad within the EU, you can use your mobile data package with no additional cost, just like you would at home. If you travel and use your mobile data outside of the EU, you will be billed for every MB you use.
Keep reading for more detailed information regarding roaming.
Within EU
When you leave Sweden, Denmark, or Finland and travel within the EU, you will have the same prices and data packages as when you are in your home country. If you have a data package larger than 50 GB, the maximum limit for data within the EU will still reach a maximum of 50 GB.
If you have a 5 GB data package at home, you will, for example, have it in Spain as well. In addition, calls you make to your home country or within the EU do not generate any additional costs as these calls count towards the 3000 minutes a month that are included in our Fixed and Mobile licenses.
If you make a regular call via the mobile network when you are abroad, the caller ID settings you have set on your account will not be taken into account. You will always display your actual mobile number when you call, and call recordings will also not work in these cases.
Some of the advantages of VoIP (calls via computer or mobile app) are that both of these functions work even though you are abroad.
Should you have any issues with data roaming abroad, we recommend you check our article Troubleshooting mobile data roaming.
Outside the EU
If you use mobile data and make calls when you are outside of the EU, you will be billed for every MB you use and for every minute that you talk. This also applies if you answer incoming calls or send SMS when you are outside the EU.
If you want the cheapest possible solution for making outbound calls outside of the EU, it is best to use the VoIP call method, which works both via our mobile app and the computer app (Softphone).
To select this as the default calling method, you need to activate it via the Telavox app on your mobile > Settings > General > Call method > VoIP.
If you have chosen the option that lets you choose the call method for every call, you will also see the VoIP option there.
By choosing this option, you will be making your calls via your data connection instead, which means that the calls made from abroad and to your home country cost the same as if you make the call from home. If you have a license that includes 3000 call minutes (Fixed or Mobile) the call will be deducted from this pot and at no extra cost. However, remember that you must be connected to a WiFi connection when calling via VoIP; otherwise, you will be charged for the international data.
Telavox has a pre-set limit when you have used roaming for €50 so that you can more easily keep track of the cost. When you reach this limit, you will receive an SMS to inform you of this and that you will have the opportunity to reset the limit if your company allows this. You can then use your mobile data for an additional €50.
If you do not know what applies specifically to you, we recommend contacting your administrator.
If you make a regular call via the mobile network when you are abroad, the caller ID settings you have set on your account will not be taken into account. You will always display your actual mobile number when you call, and call recordings will also not work in these cases.
Some of the advantages of VoIP (calls via computer or mobile app) are that both of these functions work even though you are abroad.
Should you have any issues with data roaming abroad, we recommend that you check our article Troubleshooting mobile data roaming