Telavox & Microsoft Teams integration features 

Presence & profile activation

For a full description of the Presence & profile synchronization setup and functionality go to this FAQ article Activate Microsoft Teams presence & profile synchronisation.

Shared extension

To be able to use a shared extension with Microsoft Teams integration all you need to do is activate it on the extension..

1. Log in to the Admin portal, navigate to PBX Services and select the shared extension you want to use with Teams. Add the MS Teams-feature to the extension.
2. Check the boxes for incoming and outgoing calls, which appear after you add the feature.
3. Make sure the number in question is connected to the Teams User (email address) in Microsoft Teams end. This is done via the same Powershell actions as is done when connecting a user when integrating with Telavox.

Delay calls to Teams 

This is a feature which enables us to delay calls to the fixed number (Teams) and instead start calling mobile extension. It’s a reverse of “Delay calls to mobile”.

To enable this all that’s needed is the following:

1. Set Incoming calls to landline to > Call Landline and Mobile. 
2. Set the delay to > Delay to landline and then choose the wanted Delay time.

Disable Telavox credentials 

This function makes it possible for an admin to restrict users' possibility to use Telavox credentials for login to Telavox, and thereby forcing them to use Single Sign On (SSO) through external accounts (Microsoft or Google). This restriction applies to Telavox applications as well as for the Telavox Admin portal.

This restriction can be edited by admins by going to our Telavox Admin portal. 
The next steps is to access: 
Users > Account & Login and the choices are available under Login methods.