Activate Microsoft Teams presence & profile synchronisation
What it does
The Microsoft Teams presence & profile synchronisation shows a user's Teams status in Telavox. When someone is in a call or set to Do not disturb in Teams, their colleagues using Telavox apps can see it too.
This makes it easier to work together when some colleagues use Microsoft Teams and others use a Telavox app.
Before you start
Make sure you have the right admin rights and that user emails match in both systems.
Admin rights you need
- Telavox administrator in the Telavox Admin portal
- Global admin or User admin in Microsoft 365
Matching email addresses
Users are matched by email address, so each user's email must be the same in both places. For example, username@telavoxteams.com must be on:
- the user's contact card in Telavox Admin/Partner
- the user's contact card in Microsoft 365/Teams
Users without a matching email will not be synchronised.
User limit
You can synchronise up to 650 users. This limit comes from Microsoft.
How to activate the synchronisation
- Log in to the Telavox Admin portal.
- Go to the presence.jsp page. A link to this page will be added to the admin portal at a later date.
- Click Sign in with Microsoft and sign in with your Microsoft 365 admin account.
- Check that your Microsoft account is shown with a green tick.
- Tick the Synchronise presence box.
The presence & profile synchronisation is now active for all Telavox users with a matching Teams email address.
What happens after activation
Teams status is sent to Telavox in two ways: call presence and the Do not disturb profile.
Call presence
When a user is in a call in Teams, their status dot in Telavox turns red. This shows colleagues that the user is busy.
Do not disturb profile
All matched users get a new Do not disturb profile in Telavox. This profile is linked to the Do not disturb status in Teams. When a user sets Do not disturb in Teams, their Telavox profile changes to Do not disturb too.
Good to know
The synchronisation only works one way, from Teams to Telavox.
Not synchronised to Teams
- Profile changes made in Telavox do not update Teams presence.
- Calls made from Telavox Desktop or mobile do not update Teams presence.
- Calls answered in Telavox Desktop or on mobile do not update Teams presence.
Known behaviour
- If a user is in a Teams call and also uses Telavox Desktop, calls still go through to Telavox Desktop, even though the status shows red/busy.
- A user shown as busy because of a Teams call will still get calls to their mobile.
- If a user sets their Telavox profile to anything other than Available or Do not disturb, the synchronisation pauses. It starts again when Available or Do not disturb is turned on in Telavox, manually or by schedule.
