Overview

Access your PBX features directly within Microsoft Teams.

Integration features

Complete control of the PBX

Manage queues and set up call redirection. Set callerID, incoming call routing, recordings, sounds, voicemails, opening hours and more. All within Microsoft Teams. Log in and out of your huntgroups, see stats, monitor incoming live calls to your team, and much much more.

Make and receive calls in Teams

Make and receive calls and use Teams to control call handling such as transferring and receiving calls to your fixed number.

Please note: If you prefer to use Teams' native telephony feature for Telavox calls, the Microsoft Teams add-on is required.

Manage numbers and profiles

You can control caller ID masking within Teams, meaning that you decide which number to display when calling (fixed office number, mobile number or company PBX number). Users can control their profiles directly within Teams, access incoming call lists, recordings, look-up, and voicemails.

To synchronise your availability between platforms, install the Microsoft Teams Presence Sync app.

Installation

It’s super-easy to install the Companion app for Teams directly through the Admin portal:

1. Go to the Admin portal.
2. Navigate to App Directory in the left side panel.
3. Click on "All apps".
4. Click on "View" on the Companion app for Teams integration.
5. Here you can see both Description and Installation guide. When ready click on "Add".
   

Get started

To get started, you need to install the application in Microsoft Teams

1. Download the installation file.
   
   
2. Sign in to admin.teams.microsoft.com.
   
   
3. Go to Teams apps / Manage apps.
   
   
4. Choose Upload new app and select the downloaded zip file.

Please note:

Please be aware of the following limitations (updated June 2024).

• To receive notifications when you switch tabs, we recommend popping-out the Teams application.
  
  
• Switching tabs during a call or meeting will cause the conversation to disconnect.
  
  
• The Teams Mobile application is not fully functional and may experience unforeseen issues.
  
  
• Some settings are currently only available in the web application.
  
  
• To synchronise your availability between platforms, install the Microsoft Teams Presence Sync app.