1. Requirements for installation:

• Having a working Whise environment

2.  Features provided by the Whise - CloudCTI integration

• Click-to-call: The user clicks on a phone number in Whise and the call is automatically made on the (soft)phone.
• Notification in Whise on incoming calls: when a call comes in, the broker is notified and can open the customer record.
  
  

  

  
  

  

  

3. Installation steps 

3.1 Create a ticket to CSM for activating CloudCTI

• Provide us the Whise Customer and office ID
• Provide us with the telavox customerID 
• Provide us which users needs to have this integration

3.2 Partner's to-do list

1. Activate Personal Webhooks
2. Create a webhook called ‘CloudCTI - Whise’
   Events: Ringing, Answer, Hangup
   POST- https://calleventscloudcti-gbc3gbdpa6h7djgb.westeurope-01.azurewebsites.net/telavox/CallData
   CalledNumber - {system.callee}
   User - {system.email}
   Direction - {system.direction}
   State - {system.event}
   CallerNumber - {system.caller}
3. Add the webhook to the specific users that needs this

3.3 End-user's to-do list

1. Create a bearer token, named: CloudCTI - Whise
2. Save the bearer token on a save place
3. Login into the CloudCTI webclient (every user should do this)
   Username = Email
   Password = Bearer token
   

   

4. You can now close the CloudCTI webclient.
5. The Integration Admin should add the integration via the webconfigurator