Telavox Widget makes it easier for you to be in contact with your customers. It is your customers' best friend on your website: it maximizes your customer support, creates more leads and increases sales. It shows the waiting time in your call queue, your company's opening hours and contact details. Now you can chat with your customers through the widget! You can change the widget colors so that it aligns with the same impression as your company.
Installing Telavox Widget and chat
Log into the Telavox admin portal and go to Administration > Chat Widget > Create a new widget.
Step 1: Name your chat and select which agents and colleagues should answer in the chats. Select which phone number, email address and opening hours you want to show in it.
When you add numbers to the widget, by clicking Edit, you can show which information you want to show in it - the PBX's opening hours, number of agents in it, and other info.
Step 2: When you are selecting what color the widget is supposed to be, and in addition, if it is going to be on the left or right side of your webpage. Here you can find a selection of colors to choose from.
Step 3: Fill in the webpage's address you want the widget to be located in, and then click Save. Now Telavox creates automatically a piece of code that you or your webpage provider can paste and embed on your webpage.
The chats are being answered through Telavox, in our desktop app or mobile app. If you already have a PBX in Telavox, it will be easy for you to know how you answer your chats. The widget chat is shown in the same place as your other PBXs.