Transcribe on call
With AI-generated summaries and transcriptions, it helps you stay focused during the call and easily refer back to what was said afterwards. These insights can be used to create follow-ups, reminders, or meeting notes.
Requirements
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Transcribe on call is included with your license.
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Recorded Calls or Personal Call Recording are included with your license.
- If you have Call Recording activated, you must also enable the Permission to Listen to Own Recorded Calls. Add this permission in the Admin portal under Permissions and Recorded calls.
Transcribe on call
Generates calls into summaries and transcriptions.
Personal Call Recording
Private calls are not stored by your company. You can only listen to these calls yourself.
Call Recording
Company calls are stored at the company level and may be accessed according to company policy.
Where to find and transcribe your calls?
Web or Desktop app
- Navigate to the History tab in the Web or Desktop app.
- Click on the call you want to listen to and get a summary of.
- Click on the Play symbol to listen to the call recording.
- Click on Transcribe to get a transcript and a summary of your call.
- If you then click on Transcript you will get a full dialog of the call.
Mobile app
- Navigate to the History tab in the Mobile app.
- Click on the call you want to listen to and get a summary of.
- Click on the Play symbol to listen to the call recording.
- Click on Generate transcript to get a summary of your call.
- If you then click on Transcribe you will get a dialog of the call instead of a summary.
Transcribe calls on Tickets
With Tickets, you can create tickets from calls in a queue to better follow up and manage your incoming calls. Call logs are created to better understand the call flow. Internal notes enable note-taking for better knowledge sharing and resolution. You have the option to loop in a colleague, making it easy to find experts to resolve a customer query.
If you have Call Recording or Personal Call Recording feature you have the opportunity to listen to the call recording directly after the finished call, you can read the whole conversation with the customer, you can generate a summary of the call and add it to internal notes.