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Linda Heiskanen

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Updated September 7th, 2021 by Linda Heiskanen

Connected services

In the Telavox app, you can integrate your Google or Microsoft calendar. This means you can synchronize your calendar and contacts from your account with Telavox. You start creating the integration by going to Settings > Connected services, and then clicking either Google or Microsoft, depending on which account you want to connect with Telavox. ...

1 min reading time
Updated May 31st, 2021 by Linda Heiskanen

Number reporting

You can report your numbers yourself to number reporting services via the Admin portal. This is done in Administration > Phone numbers > Current numbers > Then select one or more numbers > Configure number reporting. In Configure number reporting you get the following alternatives: Hide name The name which is hidden is the one associated...

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Updated September 16th, 2021 by Linda Heiskanen

External search on calls

It is possible to run an external search on a number from an incoming call through our call widget functionality. You can set it up in Settings > Telephony & Audio > Advanced telephony > Call widgets > Add call widget.  All you have to do is to add the title and the URL to the widget. You can see an example of a URL in the picture be...

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Updated October 6th, 2021 by Linda Heiskanen

Mass edit contacts

You can mass edit contacts from the Admin portal - in other words, upload an excel file in CSV or VCF format and import contact details from it. A CSV file that you want to upload should look something like this: You can add different columns to your liking so that you get the contact details you need. To access the mass edit feature, you go to  Adm...

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Updated October 4th, 2021 by Linda Heiskanen

Invoice description

What is included in invoices from Telavox? This guide goes through how our invoices look like from the first page.  The first page of the invoice shows an overall view of the invoice, where you can find the most important information regarding it, such as the sum to be paid and the due date. Here is an example how an invoice can look like:   1. Invo...

0 min reading time
Updated September 22nd, 2021 by Linda Heiskanen

Recorded messages for PBX services

You can record new messages for your PBX, which will be played to the people that call you. These messages include welcome messages or messages played to the caller every thirty seconds while they are queuing, for example. Log in to the Admin portal and navigate to PBX Services > Manage sound to add a new recorded message. Once you have clicked C...

1 min reading time
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