FAQ Login
Patrik Weiland
patrik.weiland@telavox.com

Patrik activity

13 Articles Written Last Month

0 5 1 0 0 0 0

Updated May 6th, 2021 by Patrik Weiland

How to change PBX opening hours

It is important to keep your PBX opening hours up to date so that your customers know when they can reach you. To remind you how to do it, we have created a small video with simple instructions on how to adjust ordinary opening hours, record a new greeting, and create a new PBX mode....

0 min reading time
Updated May 6th, 2021 by Patrik Weiland

Jabra Pro 930

Designed for computer-based telephony and unified communications systems. The Jabra Pro 930 has a professional wireless headset that is compatible with all leading unified communications systems. It also has broadband audio for clear calls. The plug-and-play feature makes it easy to implement and use, saving time on installation and training. Videos...

0 min reading time
Updated May 21st, 2021 by Patrik Weiland

VoLTE for Android

How do I activate VoLTE on my Android phone? Ensure you have updated your phone to the latest software version. How VoLTE is activated varies a lot between different Android operating systems, the below example is how you can activate it on a Samsung phone:  Open the Settings app and choose Connections Choose Mobile networks Enable VoLTE calls How d...

0 min reading time
Updated May 14th, 2021 by Patrik Weiland

Call waiting

You can activate Call waiting in your Telavox mobile app through Settings > General > Call waiting. Also remember to activate c all waiting in the phone's own settings. You should therefore have calls waiting active both via Telavox and in the mobile phone itself. The same applies if you want the function disabled, then it should be disabled o...

0 min reading time
Updated April 27th, 2021 by Patrik Weiland

Where Can I Find my PIN and PUK Code?

If you’ve entered the wrong PIN three times you will need to use your PUK code to enable your SIM card. You can find your PIN and PUK codes on the plastic frame that the SIM card came in.   Note: If you have changed your PIN your new PIN will not be visible in the Telavox desktop app or in https://www.home.telavox.se/. Instead the original PIN will ...

0 min reading time
Updated May 10th, 2021 by Patrik Weiland

Contact support

Below you will find contact information for our support! Sweden: +46406220000 support@telavox.se Denmark: +4533600000 support@telavox.dk Finland: +358931546100 support@telavox.fi Norway: +4723650000 support@telavox.no UK: +442030264824 support@telavox.co.uk...

0 min reading time
Updated May 14th, 2021 by Patrik Weiland

Networking Protocols

Below are the protocols used by equipment supplied by Telavox, as well as a description of their functionality. Different terminal types use different protocols so, for example, while HTTPS is preferred over TFTP and HTTP for downloading software, there are cases where the terminal does not support HTTPS where the other protocols are used instead. T...

1 min reading time
Updated May 6th, 2021 by Patrik Weiland

Setting up call recording

Our call recording feature gives you the possibility to record your calls. If you have permission from your company's administrator to record your calls, you can activate it in Settings > Call recording. You can also choose to record calls only when specific profiles are active. To do so, activate the Edit by profile button from the lower part of...

0 min reading time
Updated May 19th, 2021 by Patrik Weiland

Mobile settings

Under Settings > Mobile, you can view information regarding your SIM card and your usage of data. In the SIM card section, you can see your PIN and PUK codes. This is the original PIN-code of your SIM card, if the code case been changed then this information is no longer valid. The PUK code cannot be changed.  Info You can only find the informati...

0 min reading time
Updated April 9th, 2021 by Patrik Weiland

What happens if I use up my surf package?

You have the option to buy 1 GB for extra surfing. You can easily do this by going to Settings >  Mobile data, then clicking on Buy extra data. If this option is not available to you, contact your administrator, who can buy data for you or add the option to buy. Telavox alerts you via SMS when your account reaches 80% of its data packet and limit...

0 min reading time
Updated May 7th, 2021 by Patrik Weiland

Activate pause profiles in the softphone

To create a pause profile, an admin needs to add CC Pro to the users. You can do this through Additional Services. When added, login to the admin portal and go to Users > Profiles > Create new profile.  When you create the pause profile, do as you would with a regular profile. Note: You need to mark Not available in order to make the pause but...

0 min reading time
Updated May 14th, 2021 by Patrik Weiland

Most frequently asked economy questions

What happens if I do not pay my invoice on time? We send out invoices on the first day of each month with 25 days of payment time permitted. If you do not pay the invoice on time, the first reminder will expire 7 days after the due date, and after 14 days, we will send the second reminder via letter. Your calling services will be suspended 25 days a...

1 min reading time
Updated May 6th, 2021 by Patrik Weiland

Mobile Data Usage

In Settings > Mobile you can see what surf package you have, and check on your current and previous consumption. You can see your mobile data usage for this month. In addition, you can see your roaming data usage for over the last 30 days as well as over the last 12 months shown in a graph. Under SIM card you can see your PIN and PUK codes (Note:...

0 min reading time
Updated May 26th, 2021 by Patrik Weiland

Where should I turn if I have an invoice question?

You are always welcome to contact us directly for help with invoice questions. The following is our contact information for support: For Swedish direct customers: Call +46406220000 or email support@telavox.se For customers in Sweden through retailers: Call +4620105555 or email af@telavox.se For customers in Denmark: Call +4533600000 or email support...

0 min reading time
Updated May 20th, 2021 by Patrik Weiland

Order eSIM in the Telavox app

In the Telavox computer app/browser version, go to Settings > Mobile, and then select eSIM. After that, select Order eSIM. Then, you will be given a QR code that is used to activate your eSIM. If you cannot scan the QR code, you can manually enter your activation code which is shown on the same page. You can read more about Telavox eSIM here!...

0 min reading time
Updated May 6th, 2021 by Patrik Weiland

Service status

Info Service status...

0 min reading time
Updated May 7th, 2021 by Patrik Weiland

eSIM - General Information

Why eSIM? Simple and fast set up Built into the phone, eSIM can be provisioned instantly and without any external factors.  Less admin With the eSIM technology, you spend less time on admin tasks such as packaging the SIM cards and shipping them to the right user. Dual SIM Having one eSIM and one physical SIM card in the same phone makes it possible...

1 min reading time
Updated April 9th, 2021 by Patrik Weiland

Calling with the Telavox mobile app

You can call with the Telavox mobile app in few different ways. If you want to call your colleague in the same Telavox environment, you can do it simply by clicking the small phone icon next to your colleague's name in Contacts. If you want to call an external number, you can type in the number in the search field.   If you want to call your company...

0 min reading time
Updated May 6th, 2021 by Patrik Weiland

Activate Mobile Surfing with MMS and APN Settings

To allow for mobile surfing and MMS to work on your Telavox mobile, you will need to adjust your APN settings. They should be set to online.telia.se (for mobile data) and mms.telia.se (for MMS) no matter which of our surf packages you use. This can be done in slightly different ways depending on the type of mobile you have.  Guide for iPhone Go to S...

0 min reading time
Updated May 6th, 2021 by Patrik Weiland

How to send onboarding mail

When you create a new user, you get the choice of sending out an onboarding mail with information on how to get started with Telavox. If a user has been created without an email-address then it can be added later below account and login.  Here comes a step-by-step explanation of the onboarding mail! 1. Start by clicking Activate your account here. T...

0 min reading time
Updated May 6th, 2021 by Patrik Weiland

Configure your Firewall

For outbound traffic: Create a rule for all UDP and TCP ports for Telavox networks 80.83.208.0/20. For this rule, there should be a Timeout (TTL) of at least 3720 seconds, as our phones contact us every 3600 seconds. If you cannot raise your TTL then contact our support and we can reduce the registration interval on the phones to 120 seconds. For in...

0 min reading time
Updated May 14th, 2021 by Patrik Weiland

Getting started with the mobile app

Having the Telavox app on your phone is essential to staying connected and making changes on the go. Here's a video that will help you get started with the mobile app! Calling Both Fixed and Mobile users can make outgoing calls through the Telavox mobile app, but keep in mind that incoming calls are not answered through or with the app. Incoming cal...

1 min reading time
Updated May 6th, 2021 by Patrik Weiland

Yealink CP960

Yealink CP960 is a conference phone which can be bought directly from Telavox. Hardware that is bought directly from Telavox is automatically provisioned towards us, which means that no manual configuration is required. This hardware only needs power and a network connection to work properly with the Telavox telephony (provided it is connected to a ...

0 min reading time
Updated May 6th, 2021 by Patrik Weiland

Yealink T19

Yealink-T19P is our most basic phone but with all the features that a regular user needs. The high quality and simple display that characterizes this model guarantee transparency and ease of use. The phone is very easy to install. We configure the names, numbers, time, and more, so when you buy it from us you just plug and play.  The phone can eithe...

1 min reading time
Updated May 6th, 2021 by Patrik Weiland

Jabra Engage 75

Jabra Engage is a top-notch headset that works for both your desk phone and your computer. We sell both mono and stereo versions. Please contact your advisor for pricing information. Note: If you have low-quality sound when you plug your headset into the computer, this is usually because you plugged the headset into the wrong USB port in the base. M...

0 min reading time
Updated May 6th, 2021 by Patrik Weiland

Yealink T56a

Yealink T56A is a desk phone which can be bought directly from Telavox. Hardware that is bought directly from Telavox is automatically provisioned towards us, which means that no manual configuration is required. This hardware only needs power and a network connection to work properly with the Telavox telephony (provided it is connected to a user/ex...

0 min reading time
Load More